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i am unable to download books to Adobe Digital Editions. This is a new problem, I have been downloading for years. I am receiving the following message: Error getting License. License server communication problem.
Problem: E_ACT_NOT_READY
When I check Authorization Information it says " This Computer is Already Authorized".
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I am having the exact same problem. Tried uninstalling and reinstalling and tried to erase authorization on ADE but it won' t erase , says to try later. These were suggestions I found in google search but nothing has worked. I have left a message for my library to call me but haven't heard back yet.
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I had 2.0 and was experiencing problems downloading due to error messages. The library told me to uninstall ADE 2.0 and install ADE 4.5 which I did. In addition to having communication/licensing/etc. problems a new one surfaced - when I tried to download everything would go into Adobe Acrobat instead of ADE. I use Overdrive the old fashioned way - on my laptop - with my Nook connected via USB. It's not uncommon to have licensing errors from time to time but I couldn't return or download anything. Now -- to download one program and have it default to another makes no sense. I was on the phone and chatting with Geek Squad for hours and they couldn't fix the problem. I have half a dozen books waiting for me to read - some that I've waited months for. The library's generic fix was to update the software- which of course added additional problem. Not sure what to do. How can you install ADE and have Acrobat Reader open?
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I fixed it! Have spent hours with the techs but finally got it right and back to the ADE default. . Once getting the default back to ADE I took the advice here and de-authorized ADE and then Re-authorized it using an Adobe ID. Finally. Good luck everyone. There is apparently a bug or two in the new programs but don't give up!
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I am using a Mac and borrowing from a Canadian library and this is what finally worked for me:
I uninstalled ADE v 4.5. It took several attempts to install ADE v 3. Each time it showed the installation was successful but my computer couldn't open it so I had to uninstall and reinstall version 3. Once ADE v 3 opens DON'T try to open the acsm file you have been unsuccessfully trying. Trash it. Return to your library site and click download button again for the book. A new acsm for the book will download to your computer. Double click that acsm and .... fingers crossed ... you too will have success.
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Thanks. I did fix the problem and so everything is okay. I'm on ADE 4.5 and it had a number of bugs. I think the library was giving generic answers - perhaps they didn't know how to fix the problem. Thanks for your input.