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Installation after recovery

New Here ,
Dec 09, 2016 Dec 09, 2016

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Hi. I downloaded PremierPro(with Creative Cloud), and installed it. All was ok. In the next day i was needed to recovery my windows and did it. And then i try to install Creative cloud again, window with process just disapear without some erorrs message. What i must to do?

P.S. sorry for my english.

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correct answers 1 Correct answer

Community Expert , Dec 09, 2016 Dec 09, 2016

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

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Community Expert ,
Dec 09, 2016 Dec 09, 2016

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Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

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New Here ,
Dec 10, 2016 Dec 10, 2016

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Thank's

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