After effects crashing when I go to preferences...

[nikhilshahapurkar]

Ever since I installed aftereffects 2017, the GPU shows unsupported and the camera movement is very choppy in element3d even for a simple cylinder. I tried to fix the GPU issue watching a tutorial for GPU being unsupported, but after that I can not now even enter into the preferences as AEFX crashes. Please can anyone help me?

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[Roei Tzoref · Accepted solution]

the GPU shows unsupported

which GPU do you have? how does it show as unsupported?

but after that I can not now even enter into the preferences as AEFX crashes. Please can anyone help me?

reset your preferences. here's how:

Reset After Effects Preferences

if you are not quick enough than go to your file directory and delete the pref's file manually:

• (Windows) \Users\[user_name]\AppData\Roaming\Adobe\After Effects\[version]
• (Mac OS) /Users/[user_name]/Library/Preferences/Adobe/After Effects/[version]

find the pref file that looks like this and delete it: (it will have your version on it which is 14)

[badmonk]

hi sorry to hijack your thread but I am also having this problem.

Used your reset prefs technique and now all is well, thank you so much

[HighSpeedTelecom]

Thanks!, i can open my preferences again.