No Option to Cancel, Upgrade, or Modify Plan

[Guest]

At the moment I am paying for Premiere Pro on a month to month basis.

I want to switch to a yearly plan paid monthly. I am also considering purchasing After Effects and I am considering upgrading to the all in one plan so that I get access to Photoshop too.

Annoyingly, I can't change anything in my account. I cannot cancel my plan or purchase a new plan.

This is incredibly frustrating. Why isn't a long-term paying customer given the option to control their own plan?

Please advise how I am supposed to proceed.

Kevin

[kglad · Accepted solution]

Manage your Creative Cloud membership

if the above doesn't help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Guest]

I appreciate you getting back to me kglad. Those screens aren't displayed for me. The only option I have was to change my card or address.

I just spent an hour speaking to a rep because he took ten minutes to make a reply every time. He then transferred me to another rep without even asking me.

Very pissed off about that so have decided to just cancel my account. I've been a loyal paying customer for years and the one time I need help I get terrible support. The irony is that I was trying to upgrade to a full membership.

I will be looking at alternatives to Adobe now as I refuse to pay a monthly fee for it now. It's bad enough that Adobe apps crash all the time, but at the very least I had hoped their support would have been good.

Thanks for your help anyways. Much appreciated.

[kglad]

sorry about that, but you're welcome for the info.

[Rajashree Bhattacharya]

Hi kevinm82923159,

I find an active CC purchased 2 days ago, please let us know if any further assistance is required.

Regards

Rajashree