I just started CC subscription, Lightroom won't install!?

[kristiehurst]

I'm going crazy over here!! Photoshop was able to load just fine, but I keep getting a message that says "Installation failed". I've tried going into preferences and signing out/ signing back in.. it does nothing. I've also restarted my MacBook pro several times. What am I missing here?

[99jon]

Try a direct download starting with the main installer (727 mb)

If installation is successful download the 2015.8/6.8 update.

Install Photoshop Lightroom

[kristiehurst]

Ok I tried that, installation failed again and is showing me the same error as before:

ERROR: DF015: unable to delete symlink

[axmelissarios1]

Hi kristiehurst​,

Can you try the steps in this help article? Error exit code 6, exit code 7 installing Adobe Creative Cloud

Let us know if that helps.

Melissa

[melissahammel]

same with me!! have been trying to reinstall Lightroom for weeks! same error code DF015.

[axmelissarios1]

Hi melissah77120124​,

Were you able to try the steps referenced in the above help article? If not, please go through them first.

Let me know if you're still having issues with the same error code.

Thanks,

Melissa

[melissahammel · Accepted solution]

I deleted everything and started over. Finally worked. Good luck!!

Melissa

[axmelissarios1]

Awesome, glad to hear it!

Feel free to search/post on the Forums again if you run into another problem!

Melissa