Adobe InDesign won't open

[chrism54612309]

When opening InDesign,  the program continuously closes itself half way through the process.  When lookin at my system messages, I get the following error message:

Error 12/9/2016 9:42:56 AM SideBySide 78 None

Log Name:      Application

Source:        SideBySide

Date:          12/9/2016 9:42:56 AM

Event ID:      78

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DEN102.hcm2.com

Description:

Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest. Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="SideBySide" />

    <EventID Qualifiers="49409">78</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-12-09T16:42:56.630016000Z" />

    <EventRecordID>1958</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DEN102.hcm2.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest</Data>

    <Data>C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

[SanyamTalwar]

HI,

Can you please try following steps to resolve the issue:

1. Clear preference and cache

Please follow the step to clear preference and cache

• InDesign Preference:

Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\  (Note: Prior to version 6 [CS4] the language folder is not used).

Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>

• InDesign Cache:

Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior to version 6 [CS4] the language folder is not used).

Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used).

2. Uninstall and install Adobe InDesign

If you face similar issue, please provide the log files from your machine and share with santalwa@adobe.com?

You can get them using log collector tool.

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Sanyam Talwar