reactivate apps on wiped laptop

[harrietw18766811]

Hi - my laptop computer recently broke and needed to be wiped. I have the creative cloud app on that laptop as well as one other. Since the wipe I can no longer access creative cloud on that laptop. I sign into my account  and it will only let me download a trial rather than access the apps available to me with my account.

Help please? Thanks

[Tanusree · Accepted solution]

Hi,

Please see How to shut up the screen that starts with TRIAL days left 00 EVERYTIME, I load LR-CC or PS-CC?

Upgrading trial with CC membership

Can't convert my trial version to a paid membership.

Let us know if this helps!