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I downloaded Photoshop Elements 15 for Mac 6 weeks ago. It seemed to install ok, but it only stays up for about a minute before it crashes. I did the update when it came out a couple of weeks ago, but it hasn't helped one bit. Has anyone else had this problem? Does anyone know who I can contact and get a refund?
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Which version of OS X are you running?
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El Captian 10.11.6
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Thanks for the report, Sandy. This is helpful. I'll get back to you on this on Monday.
Thanks
Andaleeb
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Try trashing the saved prefs, to re-build them.
Press the three keys Ctrl+Alt+Shift whilst clicking the Photo Editor button to launch the application. Keep the three keys depressed for two or three seconds. When you see a pop-up or pop-under dialog click “Yes” to delete the settings.
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Rebuilding preferences did not work on my end. But I've read it has for some people.
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Yes your problem seems to be with the Organizer, not the Editor.
Are you using the Mac App Store version or the regular retail version?
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My Organizer works. Editor crashes. It only stays open if I have a dialog box open, then crashes when the box is closed. We'll see if Adobe gets back to me by Monday. Thanks for your time 99jon!
86notensai
This is crazy frustrating. I've had issues with Adobe products before. It was preference issues. No such, easy, luck this time. And I, too, was told Sierra would fix the issue.
This may be useful to you: Troubleshoot Photoshop Elements 15 crashes | Mac OS X
(It opened once for me then said it was corrupted.)
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My Organizer stays up and works fine. Just the Editor that crashes.
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Hey I'm having the same problem as of this morning.
I reinstalled PS Elements 15 but the result was the same.
Then upgraded to Sierra hoping to fix the problem, but the result is the same.
Frustrating as I just ditched Elements 11 two weeks ago with problems.
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Try trashing the prefs which is usually necessary after updating to Sierra.
Quit Elements
Launch Finder and go to your Username >>Library >> Preferences
Send the following files/folders to the trash:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 15 Paths
Adobe Photoshop Elements 15 Settings.
The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.
After deleting the above, try launching Elements again. Let us know if that works.
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Thanks Jon,
I couldn't find the files you named.
I tried a re-install again though after updating to Sierra. Still not resolved. The crash fix utility zip had no effect.
Somehow PSE11 is working again, but I just dropped money on 15.
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You need to be in the user library; not the system library. See image:
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Thanks for your quick response Jon,
If you look at the bottom of my attached screenshot, you can see I am indeed in the User Library.
Users > Q > Library > Preferences
Is it possible some viewing options are preventing me from seeing the files you mentioned?
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Hi Sandy/Tina,
Thanks for the crash report. It seems like the same crash on both the machines. We'll get back to you with an update in 2-3 days.
Thanks
Andaleeb
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I mistakenly put my report on Tina's reference. That report is just for my IMAC. Thanks, Sandy Sandyh29@gmail.com
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Any answer to this problem yet?
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Hi Steve,
Please try this-
Launch Elements 15 Organizer. Click Help > updates and apply the latest update. It fixes the launch time crash, reported by some users (it wasn't happening on all machines). Probably, that's the case with your machine.
Do get back to us, if this doesn't fix the issue.
Thanks
Andaleeb
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I appreciate the quick response Andaleeb. I don't see the update choice to which you refer. ??
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Hi Steve,
Updates option appears right below System Info. Isn't it there?
Click Elements Organizer menu (the first option) and see if you find any related options there.
Thanks
Andaleeb
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Nope. I'm wondering if this has something to do with the method I used to obtain the product. I downloaded directly from Apple App Store. ??
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Hi Steve,
Can you please try resetting preferences once?
Here's how-
Try launching Editor keeping Cmd+Alt+Shift keys pressed. When prompted, click Yes to delete preference settings file.
Thanks
Andaleeb
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Ok, that did the trick. Seems to be working fine now. Thanks Andaleeb!
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I've had the same problem, but this worked for me also - thanks!
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I haven't even gotten to editor yet....my mac keeps freezing on the organizer and it's driving me nuts. To the point that I would go back to my PSE 13 if it didn't even perform worse. Not sure if the workarounds you have listed for editor will help with organizer....can you help?
Thanks,
Kim