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Crash on startup

New Here ,
Dec 10, 2016 Dec 10, 2016

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I have reinstalled, ran cleanup, given permissions through Windows Firewall; still crashing on startup. Photoshop is fine, but AE and Media encoder both crash around "initializing MediaCore."

Nvidia 1070 with 8gb of VRam

16 GB RAM

i7 processor

Windows 10 pro

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New Here ,
Dec 12, 2016 Dec 12, 2016

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anyone at all?

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Adobe Employee ,
Jan 23, 2017 Jan 23, 2017

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Hi Casey,

Sorry to hear your issue. Sounds like you have an issue with MediaCore. Please check and see if this document might help. It's a bit dated but might assist you: After Effects or Premiere Pro crashes after starting

Please let us know if that helped you get back on track or if you have solved your issue.

Thank you,

Kevin

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