inDesign 2015 Crashing

[Matthew-Clark]

Hi!

I am using in inDesign on a iMac running OS X 10.11.6, every day for a last couple of week it crashes 1-2 times, The crashes randomly occur when working on files

I have the crash dump saved to word but I'm not sure how to upload it here?

Process:               Adobe InDesign CC 2015 [742]

Path:                  /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

Identifier:            com.adobe.InDesign

Version:               11.4.1.102 (11410)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe InDesign CC 2015 [742]

Date/Time:             2016-12-12 10:12:12.441 +0000

OS Version:            Mac OS X 10.11.6 (15G31)

Report Version:        11

Anonymous UUID:        20A9B6E1-5999-7B73-1161-58803CFAC422

Many Thanks

[Derek Cross]

Try trashing your InDesign preferences:

Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. You must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow!)

You may have to do it a couple of times before you get the hang of it.

[Matthew-Clark]

Apologies, I forgot to add to the post that i have already cleared the Preferences and done a fresh install

Thank you for your quick reply!

[Derek Cross]

Try this: Uninstall InDesign using the dropdown gear in the Creative Cloud App (see screen shot), run Adobe Cleaner Use the Creative Cloud Cleaner Tool to solve installation problems  And reinstall InDesign.

[Matthew-Clark]

HI Derek

When i done the fresh install i used this tool

Many thanks

[SanyamTalwar]

Hi,

What were you doing in the document when InDesign crashed? Please upgrade to 12.0.0 and see if you face similar crashes.

Is it document specific crash?

Are you working with network documents?

Regards

Sanyam Talwar

[Matthew-Clark]

Hi Sanyam

I was creating a menu for a bar and needed to change the pricing for the drinks on it. i am not able to upgrade to 12.0.0 yet as this is in a enterprise environment so it need to go through a change control process for the department

Its not document specific

Yes i am working on network documents

Many thanks

[SanyamTalwar]

Hi,

Can you please provide more information when the crash occurs next time:

Error message or Alert message screenshot(if any)

Does the issue happen if files are on local disk(non-network location)?

Any loss of connectivity while working on document(s)?

Regards

Sanyam Talwar