Buying Subs for Illustrator but cannot Validate License?

[naldop2007]

Hello,

I need help with my Illustrator membership.

I just bought the 1-year plan and I also received order confirmation for it. But I cannot license my trial product (7 days trial is finished just yesterday) and I can only download trial period from Creative Cloud.

Everytime I try to validate my license, it keeps saying that there is no subs for this product.

I also check on my ID and see my "plan & product" tab and find it that I only have my photography plan in it. Illustrator is not there. Could it have been related to the problem?

Thanks

[Tanusree]

Hi,

Please see Can't convert my trial version to a paid membership.

Let us know if this helps!

[naldop2007]

Nope, it does not help.

My subs plan in my account still said that I do not subs Illustrator.

What should I do now?

[Atul_Saini · Accepted solution]

Hi naldop2007,

Thanks for sharing this information. We have checked you account details in our records, it seems that Illustrator CC 2017 is now activated on your machine. Please feel free to update this discussion in case you need further assistance with this.

Thanks.

[naldop2007]

Yes, it is working now.

Sorry that I did not update this case. I think that it takes 24 hours from subs payment fee to be in the plan. Once the subs is registered in my plan everything went smoothly, just in the for me to finish my work before dateline.

Thanks

[Atul_Saini]

Thanks for getting back to us, it great that you are up and running with the applications. Let us know in case we could be of any help to you going forward.

Atul_Saini