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update of cc application... Impossible

New Here ,
Dec 14, 2016 Dec 14, 2016

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I've been trying to update cc application... Impossible

My configuration is OS X el captain 10.11.6

Impossible to uninstale the cc application to.

And any other application...

Nigthmare any help ?

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Dec 14, 2016 Dec 14, 2016

what's your cc desktop version?  (should be 3.9.1.335 or better).

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Community Expert ,
Dec 14, 2016 Dec 14, 2016

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what's your cc desktop version?  (should be 3.9.1.335 or better).

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New Here ,
Dec 14, 2016 Dec 14, 2016

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That's my problem. The creative desktop cc folder is empty that why I try to udate him. But the finder always tell me that the installation is impossible because is under installation.. I've tried 10 times to restart my computer but nothing happened. After each try the Files are like that (image bellow). And no installation nowhere.

SORRY FOR MY BAD ENGLISH !!!!

Capture d’écran 2016-12-14 à 18.43.27.png

Capture d’écran 2016-12-14 à 18.41.57.png

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Community Expert ,
Dec 14, 2016 Dec 14, 2016

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New Here ,
Dec 14, 2016 Dec 14, 2016

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It's always the same error. I can't find the application anywhere on my computer but the message tell me that the application is in use ? Crazy...

Capture d’écran 2016-12-14 à 20.22.47.png

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Community Expert ,
Dec 14, 2016 Dec 14, 2016

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check your activity monitor for any cc threads and terminate them.

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New Here ,
Dec 14, 2016 Dec 14, 2016

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Probleme is fixed. Thank you so much for your help. Alex

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Community Expert ,
Dec 15, 2016 Dec 15, 2016

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you're welcome.

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