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I've also encountered this problem and am only finding out after paying four $30 dollar payments. I'd like for my account to be canceled but they are charging a cancellation fee for a contract I never agreed to. Please cancel my subscription, this is something I have NEVER used since the first day of my free trial. Support was no help at all. My case number is 0220537133.
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Very few people read the Subscription Terms https://www.adobe.com/misc/subscription_terms.html
-Purchasing FAQ https://forums.adobe.com/thread/1926340
This is an open forum, not Adobe support... click below to contact Adobe staff to help
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Creative Cloud support (all Creative Cloud customer service issues)
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these are user to user forums. most of us are not adobe employees/reps.
you can cancel yourself, Manage your Creative Cloud membership
or return to communicating with adobe reps, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html