Cancellation fee when I try to cancel my annual membership

[shannonb58738719]

I've also encountered this problem and am only finding out after paying four $30 dollar payments. I'd like for my account to be canceled but they are charging a cancellation fee for a contract I never agreed to. Please cancel my subscription, this is something I have NEVER used since the first day of my free trial. Support was no help at all. My case number is 0220537133.

[John T Smith]

Very few people read the Subscription Terms https://www.adobe.com/misc/subscription_terms.html

-Purchasing FAQ https://forums.adobe.com/thread/1926340

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[kglad]

these are user to user forums.  most of us are not adobe employees/reps.

you can cancel yourself, Manage your Creative Cloud membership

or return to communicating with adobe reps, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html