15 Replies Latest reply on Oct 26, 2017 3:17 PM by nzdude Branched from an earlier discussion.

    Installer issue with exit code 191

    samuellaycock

      I've tried installing on Windows 10 but keep getting a failed install at 49% with this error:

       

      Exit Code: 191

      -------------------------------------- Summary --------------------------------------

      - 2 fatal error(s), 2 error(s), 0 warnings(s)

       

      FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:0.6.8.6

      FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.8.6). Error code: '191'

      ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml
      Adobe.CC.XD
      C:\adobeTemp\ETRD474.tmp\1\SparklerApp\SparklerApp.appxbundle
      0.6.8.6
      x64
      CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
      adbxd:


      Microsoft.VCLibs.140.00
      14.0.24123.0
      x64
      CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
      C:\adobeTemp\ETRD474.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


      false

      with error code -1073741819

      ERROR: Failed to install UWP Appx Package

      -------------------------------------------------------------------------------------

       

      I've seen suggestions that its might be to do with not having the Anniversary update, however I have this installed up to the most recent release. Any light on why this error is happening?

        • 1. Re: Installer issue with exit code 191
          elainecc Adobe Employee

          Hey samuellaycock-

           

          It looks like it's a general problem with installing UWP applications on your machine and not with XD in particular. I'm going to move this question into the Creative Cloud installer forum to get our experts on the case.

           

          Thanks!

           

          -Elaine

          • 2. Re: Installer issue with exit code 191
            Jeff A Wright Adobe Employee

            Samuellaycock what process are you using to install XD?  Are you utilizing the steps listed in Download and install Creative Cloud apps ?

            • 3. Re: Installer issue with exit code 191
              pppppp58601036 Level 1

              I got the same error. How to fix it?
              My system: Windows 10 Enterprise 14393.576 / x64

               

              -------------------------------------

               

              Exit Code: 191
              -------------------------------------- Summary -------------------------------------- -
              2 fatal error(s), 2 error(s), 0 warnings(s) FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:0.6.8.6 FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.8.6). Error code: '191' ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml Adobe.CC.XD C:\adobeTemp\ETRF30E.tmp\1\SparklerApp\SparklerApp.appxbundle 0.6.8.6 x64 CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US,
              SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware,
              OID.1.3.6.1.4.1.311.60.2.1.3=US adbxd: Microsoft.VCLibs.140.00 14.0.24123.0 x64 CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US C:\adobeTemp\ETRF30E.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx false with error code 1 ERROR: Failed to install UWP Appx Package

               

              -------------------------------------------------------------------------------------

              • 4. Re: Installer issue with exit code 191
                samuellaycock Level 1

                Yeah, I'm installing through the Creative Cloud app.

                 

                Just for reference, it's not a problem with UWP apps in general as I've installed some today as a test, and no errors for any of them.

                • 5. Re: Installer issue with exit code 191
                  Guilherme Harrison

                  Yeah, I have the same problem installing from the CC app. I'm running windows 10 on a small ssd and configured things to be installed at a different drive, if that's useful information.

                   

                  Exit Code: 191

                  -------------------------------------- Summary --------------------------------------

                  - 2 fatal error(s), 2 error(s), 0 warnings(s)

                   

                  FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:0.6.8.6

                  FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.8.6). Error code: '191'

                  ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml
                  Adobe.CC.XD
                  D:\adobeTemp\ETR5820.tmp\1\SparklerApp\SparklerApp.appxbundle
                  0.6.8.6
                  x64
                  CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
                  adbxd:


                  Microsoft.VCLibs.140.00
                  14.0.24123.0
                  x64
                  CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
                  D:\adobeTemp\ETR5820.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


                  false

                  with error code 1

                  ERROR: Failed to install UWP Appx Package

                  -------------------------------------------------------------------------------------

                  • 6. Re: Installer issue with exit code 191
                    Jeff A Wright Adobe Employee

                    Samuellaycock are you also attempting to install to a custom location?  Have you adjusted any of the Environmental variables for Windows 10 such as the location of the temp directory?

                     

                    If so I would recommend reverting to installing to the Program Files directory to see if XD then installs successfully.  If you continue to face difficulties, and you have modified the location of the Temp directory then you may also want to revert to storing the data on your C: drive to see if this then allows for a successful installation.

                     

                    Finally if you continue to face difficulties, or have not customized the install location or the temp directory, then I would recommend installing XD on a newly created local administrator account.  You can find complete details on how to set up a new account at Adobe troubleshooting: Creating an admin account in Windows .

                    1 person found this helpful
                    • 7. Re: Installer issue with exit code 191
                      sam.am Level 5

                      In addition, could you please check if windows firewall service is enabled in services.

                      Open Run command and type services.msc

                      Bottom side find windows firewall

                      Right click and open properties

                      If it is diabled, then change it to automatic and start the service.

                      2 people found this helpful
                      • 8. Re: Installer issue with exit code 191
                        pppppp58601036 Level 1

                        I checked on two computers (Windows 10 Enterprise 14393.576 / x64). Methods do not work...

                        1 person found this helpful
                        • 9. Re: Installer issue with exit code 191
                          johnz57054441

                          Same problem here. Additionally, found this in the

                          event logs (Microsoft-Windows-AppXDeploymentServer/Operational):

                          error 0xC000003A: Deployment of package Adobe.CC.XD_0.6.8.6_neutral_split.scale-100_adky2gkssdxte was blocked by AppLocker.

                          and

                          Deployment Add operation with target volume C: on Package Adobe.CC.XD_2016.1203.415.0_neutral_~_adky2gkssdxte from:  (SparklerApp.appxbundle)  failed with error 0xC000003A. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues.

                          and

                          AppX Deployment operation failed for package Adobe.CC.XD_2016.1203.415.0_neutral_~_adky2gkssdxte with error 0x80073CF9. The specific error text for this failure is: error 0xC000003A: Deployment of package Adobe.CC.XD_0.6.8.6_neutral_split.scale-100_adky2gkssdxte was blocked by AppLocker.

                          • 10. Re: Installer issue with exit code 191
                            elainecc Adobe Employee

                            Hey johnz57054441-

                             

                            So it looks like your corporate IT policy is blocking you from installing Adobe XD using a product called AppLocker. Here's an article I found on it: AppLocker (Windows 10)

                             

                            You might want to check with your IT department to see if you can get your machine unlocked or Adobe added as an approved publisher to install.

                             

                            -Elaine

                            • 11. Re: Installer issue with exit code 191
                              johnz57054441 Level 1

                              Thank you Elaine,

                              I've been checking many options last night during which I found out that actually no updates or installs from the Windows Store are (allowed to be) installed. So I did a Win10 update which worked but still no Store installations.

                               

                              So I can report that it is not a problem with Adobe XD only, it is a system-wide problem (in my case).

                               

                              I will let you know if I find a solution.

                               

                              John

                              • 12. Re: Installer issue with exit code 191
                                cielazure Level 1

                                Just start the Windows Firewall service and the installer works! It would be disabled by default if installed another security software like Kaspersky and it would prevent the update of XD. Not sure how the installer relates to the Windows Firewall but the fact sounds a bit annoying.

                                • 13. Re: Installer issue with exit code 191
                                  elainecc Adobe Employee

                                  Thanks for sharing your solution!

                                   

                                  -Elaine

                                  • 14. Re: Installer issue with exit code 191
                                    gvcgaesco

                                    Hey, guys, I had this problem for 3 months I was in trouble because I needed the software for a big project and I did the recommendation to use Adobe XD to the product owner, and the software didn't work the people in Adobe doesnt know anything about this error ( I think this is a shame). I solve it this way.

                                     

                                     

                                    error-2503-2502-windows-10-change-temp-permissions.jpg

                                    • 15. Re: Installer issue with exit code 191
                                      nzdude Level 1

                                      I initially added an AppLocker Package app rule rule to allow:

                                       

                                      Publisher:

                                      CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US

                                       

                                      Package name:

                                      *

                                       

                                      Package version:

                                      * [and above]

                                       

                                      But that did not work for me.  The publisher is clearly not correct.

                                       

                                      The way I found the correct publisher string was to use another PC that didn't have AppLocker applied, install the app, then fire up the local group policy editor, navigate to Computer Configuration > Policies > Windows Settings > Security Settings > Application Control Policies > AppLocker > Packages app Rules, and add a new rule, browsing to the app.  You can then copy and paste the Publisher into your enterprise's Group Policy.

                                       

                                      Here's what I found:

                                      CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=xxxxxx, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US

                                       

                                      Not sure if the serial number is unique to us, so I've changed it to xxxxxx.