Creative Cloud desktop keeps restarting

[Dewcal]

Win 10 64 bit laptop has been running CC with PS and LR for several months with no issues. Last week CC keeps restarting every five minutes or so and I can no longer download apps.

I have uninstalled all apps along with CC and run the CC cleaner.  Installed CC from a fresh download and even without installing any of the apps it keeps restarting.

Any advice on how to fix this other than wiping laptop and re-installing Windows 10?

At the moment it means I cannot use the laptop for any photo work.

TIA

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

[Dewcal]

Many thanks for reply and detailed instructions.  I will try this during the week when I get time.

[Dewcal]

Have now run all the steps bar the re-install and can't find any traces of CC on my system - thanks.

[kglad]

is your problem solved?

[Dewcal]

Not sure if problem solved until I re-install which I will not be in a  position to do for a few days.  But hopefully will all previous traces removed there should not be any issues.....

Thanks for the follow up.

[kglad]

here's hoping.. (and post follow-up, if you have time.)

[Dewcal]

OK - here is follow up!

Having run all the instructions I reinstalled Adobe CC using a different log in and find that it keeps restarting and will not allow me to load more than PS and Bridge.  As soon as I try to install LR it gets to about 20% and then restarts causing the download to fail.

Highly frustrating to say the least.

[kglad · Accepted solution]

you can install directly,

Downloadable installation files available:

• Suites and Programs:    CC 2017 |  CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z  | 9 standard    | 8 standard
• Captivate:  9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2
• Lightroom:    6.8| 5.7.1|  4.4 | 3.6
• Photoshop Elements:  15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[Dewcal]

Many thanks for this list - will keep it for future reference.

I spent a couple of hours in "chat" to the Adobe help line last night and by the time we had finished, I had a working system.  It would appear that, even though I am the sole user on the laptop and have an administrator account, there were problems with "permissions".

By creating a new administrator account, it was possible to install CC such that it would work for all users on the laptop and I have been able to install several of the suite of programmes.  I will be trying it out further today but last night definitely seemed like progress.

It would be nice to know which "permissions" were causing the problems I was experiencing.

Thanks again.

Dave

[kglad]

you're welcome.

there are usually write permission problems.