XD Artboards act very funnily, looking distorted

Report · Dec 17, 2016

Version: 0.6.8.6 on Windows

Any artboard I create in XD seems to be torn to pieces. Varying in zoom level alters the way the artboards are distorted, as can be seen in the screenshots I uploaded. I cannot use XD in this way.

The bug may be due to the fact that I use a HP Compaq 6710b laptop from 2008, but Ps, Ai, Id run just fine on it.

Restarting the app did not solve the problem, neither did rebooting my pc.

This might have to do with my GPU (driver)? chrome://gpu gives me the following results:

Graphics Feature Status

Canvas: Hardware accelerated
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Disabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only, hardware acceleration unavailable
Video Decode: Software only, hardware acceleration unavailable
Video Encode: Hardware accelerated
VPx Video Decode: Software only, hardware acceleration unavailable
WebGL: Hardware accelerated

Driver Bug Workarounds

clear_uniforms_before_first_program_use
disable_d3d11
disable_discard_framebuffer
disable_framebuffer_cmaa
exit_on_context_lost
force_cube_complete
msaa_is_slow
scalarize_vec_and_mat_constructor_args
texsubimage_faster_than_teximage

Problems Detected

Accelerated video decode interferes with GPU sandbox on older Intel drivers: 180695, 298968, 436968
Disabled Features: accelerated_video_decode
GPU rasterization should only be enabled on NVIDIA Pascal and Maxwell, Intel Broadwell+, and AMD RX-...: 643850
Disabled Features: gpu_rasterization
Accelerated VPx decoding is hanging on some videos.: 654111
Disabled Features: accelerated_vpx_decode
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
TexSubImage is faster for full uploads on ANGLE
Applied Workarounds: texsubimage_faster_than_teximage
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Old Intel drivers cannot reliably support D3D11: 363721
Applied Workarounds: disable_d3d11
ANGLE crash on glReadPixels from incomplete cube map texture: 518889
Applied Workarounds: force_cube_complete
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
Applied Workarounds: msaa_is_slow
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
Raster is using a single thread.
Disabled Features: multiple_raster_threads
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers

Version Information

Data exported	17-12-2016 21:47:46
Chrome version	Chrome/55.0.2883.87
Operating system	Windows NT 10.0.14393
Software rendering list version	11.17
Driver bug list version	9.15
ANGLE commit id	4d208abb1926
2D graphics backend	Skia/55 d1740f81c843c65acd58d1b571ce94b90fee99d0
Command Line Args	Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5 --flag-switches-begin --flag-switches-end

Driver Information

Initialization time	304
In-process GPU	false
Sandboxed	false
GPU0	VENDOR = 0x8086, DEVICE= 0x2a02 ACTIVE
GPU1	VENDOR = 0x8086, DEVICE= 0x2a03
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Diagonal Monitor Size of \\.\DISPLAY2	15.3"
Diagonal Monitor Size of \\.\DISPLAY1	18.3"
Driver vendor	Intel Corporation
Driver version	8.15.10.2697
Driver date	10-1-2012
Pixel shader version	3.0
Vertex shader version	3.0
Max. MSAA samples	1
Machine model name
Machine model version
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0)
GL_VERSION	OpenGL ES 2.0 (ANGLE 2.1.0.4d208abb1926)
GL_EXTENSIONS	GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_vertex_array_object
Disabled Extensions
Window system binding vendor	Google Inc. (adapter LUID: 0000000000006d55)
Window system binding version	1.4 (ANGLE 2.1.0.4d208abb1926)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource
Direct rendering	Yes
Reset notification strategy	0x8252
GPU process crash count	0

Compositor Information

Tile Update Mode	One-copy
Partial Raster	Enabled

GpuMemoryBuffers Status

ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	Software only
BGRX_8888	Software only
BGRA_8888	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only

Diagnostics

0

b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	10
dwHeight	768
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	1360
iAdapter	0
lDriverSize	5508224
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Ingeschakeld
szChipType	Mobile Intel(R) 965 Express Chipset Family
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Ingeschakeld
szDACType	Internal
szDDIVersionEnglish	10
szDDIVersionLocalized	10
szDDStatusEnglish	Enabled
szDDStatusLocalized	Ingeschakeld
szDXVAHDEnglish	Not Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B
szDescription	Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
szDeviceId	0x2A02
szDeviceIdentifier	{D7B78E66-6942-11CF-0579-CA10ADC2C535}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	358 MB
szDisplayMemoryLocalized	358 MB
szDisplayModeEnglish	1360 x 768 (32 bit) (60Hz)
szDisplayModeLocalized	1360 x 768 (32 bit) (60Hz)
szDriverAssemblyVersion	8.15.10.2697
szDriverAttributes	Final Retail
szDriverDateEnglish	1-10-2012 1:00:00
szDriverDateLocalized	10/1/2012 01:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	Engels
szDriverModelEnglish	WDDM 1.1
szDriverModelLocalized	WDDM 1.1
szDriverName	igdumd64.dll,igd10umd64.dll
szDriverNodeStrongName	oem5.inf:5f63e5343c30a465:i965GM0:8.15.10.2697:pci\ven_8086&dev_2a02
szDriverSignDate	Unknown
szDriverVersion	8.14.0010.2697
szKeyDeviceID	Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_30C0103C&REV_0C
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{6A600FC6-2A9E-46D9-8A8C-733F8EF778B3}\0000
szManufacturer	Intel Corporation
szMiniVdd	Onbekend
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	Onbekend
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	Geen problemen gevonden.
szOverlayEnglish	Not Supported
szRankOfInstalledDriver	00E32001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x000C
szSubSysId	0x30C0103C
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Niet uitgevoerd
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Niet uitgevoerd
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Niet uitgevoerd
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Niet uitgevoerd
szVdd	Onbekend
szVendorId	0x8086

1

b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	10
dwHeight	800
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	1280
iAdapter	1
lDriverSize	5508224
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Ingeschakeld
szChipType	Mobile Intel(R) 965 Express Chipset Family
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Ingeschakeld
szDACType	Internal
szDDIVersionEnglish	10
szDDIVersionLocalized	10
szDDStatusEnglish	Enabled
szDDStatusLocalized	Ingeschakeld
szDXVAHDEnglish	Not Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B
szDescription	Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
szDeviceId	0x2A02
szDeviceIdentifier	{D7B78E66-6942-11CF-0579-CA10ADC2C535}
szDeviceName	\\.\DISPLAY2
szDisplayMemoryEnglish	358 MB
szDisplayMemoryLocalized	358 MB
szDisplayModeEnglish	1280 x 800 (32 bit) (60Hz)
szDisplayModeLocalized	1280 x 800 (32 bit) (60Hz)
szDriverAssemblyVersion	8.15.10.2697
szDriverAttributes	Final Retail
szDriverDateEnglish	1-10-2012 1:00:00
szDriverDateLocalized	10/1/2012 01:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	Engels
szDriverModelEnglish	WDDM 1.1
szDriverModelLocalized	WDDM 1.1
szDriverName	igdumd64.dll,igd10umd64.dll
szDriverNodeStrongName	oem5.inf:5f63e5343c30a465:i965GM0:8.15.10.2697:pci\ven_8086&dev_2a02
szDriverSignDate	Unknown
szDriverVersion	8.14.0010.2697
szKeyDeviceID	Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_30C0103C&REV_0C
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{6A600FC6-2A9E-46D9-8A8C-733F8EF778B3}\0001
szManufacturer	Intel Corporation
szMiniVdd	Onbekend
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	Onbekend
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	Geen problemen gevonden.
szOverlayEnglish	Not Supported
szRankOfInstalledDriver	00E32001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x000C
szSubSysId	0x30C0103C
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Niet uitgevoerd
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Niet uitgevoerd
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Niet uitgevoerd
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Niet uitgevoerd
szVdd	Onbekend
szVendorId	0x8086

Log Messages

GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

Report · Dec 19, 2016

Hi, wgrt-

Thanks for sending such a detailed report! As you noted, it's likely this is due to an outdated Intel driver. Could you try updating your driver here? Download Intel® Driver Update Utility

Please let us know if this works for you!

Thanks,

-Elaine

Adobe Community