InDesign CS6 Crashing after periods of inactivity.

[laurens41848845]

InDesign will crash and become unresponsive after periods of inactivity.

No error logs generated by the program itself, however logs are created in Event Viewer.

Running Windows 8.1 Pro, have tried reinstalling and reimaging without success.

Log #1:

Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

Faulting module name: MultiProcessor Support.8BX_unloaded, version: 13.0.0.19655, time stamp: 0x4f44e8dd

Exception code: 0xc0000005

Fault offset: 0x00055f70

Faulting process ID: 0x5048

Faulting application start time: 0x01d255ca51e96962

Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

Faulting module path: MultiProcessor Support.8BX

Report ID: d8d1df63-c1be-11e6-825e-901b0e85e2d9

Faulting package full name:

Faulting package-relative application ID:

Log #2:

Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

Faulting module name: TEXT EDITOR.RPLN, version: 8.0.0.370, time stamp: 0x4f72ca9c

Exception code: 0xc0000005

Fault offset: 0x00020c18

Faulting process ID: 0x86e0

Faulting application start time: 0x01d2559daec1d005

Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\TEXT EDITOR.RPLN

Report ID: 58e49fff-c19b-11e6-825e-901b0e85e2d9

Faulting package full name:

Faulting package-relative application ID:

Log #3:

Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

Faulting module name: Public.dll, version: 8.0.0.370, time stamp: 0x4f72c345

Exception code: 0xc0000005

Fault offset: 0x0004db8e

Faulting process ID: 0x8b4

Faulting application start time: 0x01d25590f69e5b51

Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Public.dll

Report ID: ddc1deb1-c190-11e6-825e-901b0e85e2d9

Faulting package full name:

Faulting package-relative application ID:

Any assistance troubleshooting would be fantastic!

[Derek Cross]

​Try trashing your InDesign preferences:

Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. You must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow).

You may need to do this a couple of times before getting the hang of it!

[laurens41848845]

Thanks for the response Derek

Will give this a go when I have access to the PC again.

I would've thought the complete rebuild/reinstall would have completely wiped the preferences though?