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Hi, i am trying to update my current standalone version of LR 5.7.1 to LR 6 (standalone as well).
I downloaded the update but whenever i try to run the installer, it quits when i click "sign in" i also downloaded the patch
Lightroom 6.0.1/2015.0.1 and when i try to run it, a message pops up telling me that the update is note "update could not be applied and that is is not applicable for me"
I have both of my versions as standalone and don't know what do do here. I tried to contact adobe but the helpCenter won't even load...
i am thankful for any help and sorry if that issue has been discussed before. Just trying to get it to work
thank you in advance
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That is not an update, it is a new version that you must buy
Buy Lightroom 6 https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html
-Lightroom serial number will work on both Windows and Mac versions https://forums.adobe.com/thread/2179765
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thank you for your fast answer...so you're saying that i have to buy the full version of lightroom 6 and there is no way of updating it? do you know by any chance if there´s a refund since i bought the update?
thank you
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You must pay the upgrade fee, which in the United States is 79 dollars (and the price varies from country to country). Did you do this, or not?
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@dj_paige i did pay for it
@jao vdL i am running el capitan 10.11.6
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... but whenever i try to run the installer, it quits when i click "sign in" ...
Is there an error message? If so, please quote the complete exact unedited word-for-word error message.
Is this the installer program you have downloaded from Install Photoshop Lightroom ?
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there is no message, it just crashes....that is the version i have
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Did you download a about 727 MB file from Adobe? If it is smaller it is not the right one and you have a file that updates from a version of 6 to 6.x
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larsano wrote:
@dj_paige i did pay for it
@jao vdL i am running el capitan 10.11.6
You paid for what version of LR? If you mean you paid for LR 5 then to get LR 6 you have to pay again.
LR 6 is a completely New Version. It is not an update to version 5.
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i paid for LR5 and thought it is an update to LR6 i issued a refund and will wait and buy the new version then. thank you very much for all your help.
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larsano wrote:
i paid for LR5 and thought it is an update to LR6 i issued a refund and will wait and buy the new version then. thank you very much for all your help.
Ok but that doesn't sound correct. LR 6 has been out for well over a year, released in April of 2015, and once Adobe releases a new version they stop selling the older version. So I have no idea how you could of bought LR 5. And how could LR 5 be an Update to the newer LR 6.
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If you paid for the upgrade already, it is possible that you are running a too old version of your operating system. You need a 64 bit OS installed and a minimum OS version. See here: https://helpx.adobe.com/lightroom/system-requirements.html