Trying to update LR version: 5.7.1 to LR 6 Standalone without success!

[larsano]

Hi, i am trying to update my current standalone version of LR 5.7.1 to LR 6 (standalone as well).

I downloaded the update but whenever i try to run the installer, it quits when i click "sign in" i also downloaded the patch

Lightroom 6.0.1/2015.0.1 and when i try to run it, a message pops up telling me that the update is note "update could not be applied and that is is not applicable for me"

I have both of my versions as standalone and don't know what do do here. I tried to contact adobe but the helpCenter won't even load...

i am thankful for any help and sorry if that issue has been discussed before. Just trying to get it to work

thank you in advance

[John T Smith]

That is not an update, it is a new version that you must buy

Buy Lightroom 6 https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html

-Lightroom serial number will work on both Windows and Mac versions https://forums.adobe.com/thread/2179765

[larsano]

thank you for your fast answer...so you're saying that i have to buy the full version of lightroom 6 and there is no way of updating it? do you know by any chance if there´s a refund since i bought the update?

thank you

[dj_paige]

You must pay the upgrade fee, which in the United States is 79 dollars (and the price varies from country to country). Did you do this, or not?

[larsano]

@dj_paige i did pay for it

@jao vdL i am running el capitan 10.11.6

[dj_paige]

... but whenever i try to run the installer, it quits when i click "sign in" ...

Is there an error message? If so, please quote the complete exact unedited word-for-word error message.

Is this the installer program you have downloaded from Install Photoshop Lightroom ?

[larsano]

there is no message, it just crashes....that is the version i have

[Jao vdL]

Did you download a about 727 MB file from Adobe? If it is smaller it is not the right one and you have a file that updates from a version of 6 to 6.x

[Just Shoot Me]

larsano wrote:

@dj_paige i did pay for it

@jao vdL i am running el capitan 10.11.6

You paid for what version of LR? If you mean you paid for LR 5 then to get LR 6 you have to pay again.

LR 6 is a completely New Version. It is not an update to version 5.

[larsano]

i paid for LR5 and thought it is an update to LR6 i issued a refund and will wait and buy the new version then. thank you very much for all your help.

[Just Shoot Me]

larsano wrote:

i paid for LR5 and thought it is an update to LR6 i issued a refund and will wait and buy the new version then. thank you very much for all your help.

Ok but that doesn't sound correct. LR 6 has been out for well over a year, released in April of 2015, and once Adobe releases a new version they stop selling the older version. So I have no idea how you could of bought LR 5. And how could LR 5 be an Update to the newer LR 6.

[Jao vdL]

If you paid for the upgrade already, it is possible that you are running a too old version of your operating system. You need a 64 bit OS installed and a minimum OS version. See here: https://helpx.adobe.com/lightroom/system-requirements.html