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Crash after Quit - After Effects CC 2017

Contributor ,
Dec 18, 2016 Dec 18, 2016

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On my MacBook Pro 2015, in After Effects CC 2017, I get the alert below after I "Quit" - every single time.

Any idea what this is about, or what I need to do to stop getting this alert?

AE alert.png

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correct answers 1 Correct answer

Contributor , Dec 21, 2016 Dec 21, 2016

Roei Tzoref​: Thanks again. I upgraded to 14.0.1. We'll see how it goes.

If it keeps crashing after quitting, I'll try hitting "Reopen" on the crash log. That seems to make it work fine again.

AE crash log_cap2b.png

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LEGEND ,
Dec 20, 2016 Dec 20, 2016

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Could we see a snippet of that crash log, perhaps? What version of your OS are you running? What version of CC 2017 are you running?

Does this still happen if you restart your machine, open AE, do nothing but close AE?

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Contributor ,
Dec 20, 2016 Dec 20, 2016

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I tried restarting, then launching/quitting AE with all other apps closed. I then added apps one at a time.

It seems to work fine until, for whatever reason, it crashes after quitting.

If I click on "Reopen" on the crash log, it works fine again.

So I guess that's it. I just need to click on "Reopen" on the crash log.

Mac OS 10.11.6 (El Capitan)

AE CC 2017.0 (14.0)

AE crash alert2.png

AE crash log_cap2a.png

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LEGEND ,
Dec 20, 2016 Dec 20, 2016

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Upgrade your Ae to 14.0.1

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Contributor ,
Dec 21, 2016 Dec 21, 2016

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Roei Tzoref​: Thanks again. I upgraded to 14.0.1. We'll see how it goes.

If it keeps crashing after quitting, I'll try hitting "Reopen" on the crash log. That seems to make it work fine again.

AE crash log_cap2b.png

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