Installed InDesign CC 2017 and when I’m trying to launch it, InDesign crashes. OS Windows10

[christelk98593743]

InDesign wont launch at all. Reinstalled and rebooted several times. But every time I try to start InDesign, I get an error message that InDesign is stopped and Windows will shut down the program.

Any idea how to solve this?

OS:

Windows 10, 64 bit

Processor Intel® Core™ i7-5500 CPU 2,40GHz 2,39 GHz
RAM: 12,0 Gt

[Eugene Tyson]

Sorry to hear that you're having issues.

There's a Cleaner Install Tool available here Use the Creative Cloud Cleaner Tool to solve installation problems

Perhaps this will work better for you.

[christelk98593743]

Hi Eugene,

Thank you for trying to help me. I appreciate it very much

The Cleaner Install Tool guideline ( point 8) didn't mention any of the options below.
Which option should you choose?

[christelk98593743]

Hi

I chosed all, and followed the task. Didn't work. Got the log with error messages - where can I send it?
After restarting I reinstalled my CC programs, but inDesing wont launch. https://goo.gl/photos/PX2P1nmtBftFFzX66​

If its to much problem to fix Adobe InDesign 2017, 2015 will work for me fine also. I'm just trying to learn the basic stuff, so I don't need every new futures.

So I tried a earlier InDesign version (2015), but got an error message about missing MSVCP110.dll.

Is it fixable? and if it is, where can I get the missing dll?

2015 version message about the missing dll. "Cant start because MSVCP110.dll is missing. Try to fix the problem by reinstalling the program"  <- didn't work.

Br

Christel

[Sumit_Garg]

Hi

You can try the following solutions:

Solution 1:

Resolve "missing msvcp110.dll file" error .

Solution 2:

Create a new user and try with that user.

Re: Adobe InDesign CC 2015 has stopped working

Solution 3:

Clean InDesign Preferences and Caches.

InDesign preferences and support file locations

Troubleshooting 101: Replace, or "trash" your InDesign preferences

-Sumit