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Really Bad Customer Service?

New Here ,
Dec 19, 2016 Dec 19, 2016

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I've been using Adobe Premier Elements and Photoshop 9 for about 4 years.  I received a notification to upgrade to 15 for $99 dollars.  the same amount I paid for both 4 years ago so I did.  I only received Elements and not Photoshop.  it clearly shows both for $99. I spent over an hour with customer service chat because there is no phone number only to get absolutely nowhere.  Only to get that someone will contact me via email in 2 days.IMG_20161219_131128147.jpg@

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Community Expert ,
Dec 19, 2016 Dec 19, 2016

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I googled "Adobe Customer Service" and got a phone number.  I called it and got a typical menu of choices that seemed appropriate.  Try it.   I hung up before talking to anyone because I don't have a problem. 

That said, see if you can get a refund.  The same software is available at a large New York camera store with a holiday discount to $90 and no sales tax outside of New York.   I'll give you the link if you want. 

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Adobe Employee ,
Dec 21, 2016 Dec 21, 2016

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Hi Karl,

Sorry for the trouble here,

I will personally would take care of this issue.

Regards,

Sandeep

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New Here ,
Dec 21, 2016 Dec 21, 2016

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I was told on Monday that I would here from someone in 2 days.  It has now been 3 going on 4.

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Community Expert ,
Dec 21, 2016 Dec 21, 2016

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Did you phone the number?

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