• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

DC - Dragging thumbnails randomly breaks

New Here ,
Dec 16, 2016 Dec 16, 2016

Copy link to clipboard

Copied

Acrobat Pro DC 15.006.30244

Windows 7 64-bit

Scanned multi-page PDF files.

User dragging thumbnails to their desktop to extract single pages.

I have not been able to reproduce this yet, but....

User reports that dragging and dropping thumbnails from Acrobat to their desktop will randomly stop working, in the middle of using it the functionality.

At that point, if they double click on a PDF, Reader has become the default program to open PDF files (again, user-reported - I haven't seen this first-hand, so I'm not 100% sure that this is actually the case), and reassociating with Acrobat will solve the problem, until randomly it happens again.

Other possibly relevant info:

Reader 11.0.18, custom install with updates disabled, as we manage it through Config Manager

ColumbiaSoft Document Locator 6.4

Anyone seen anything like this before, or have some idea where to start looking?  Still waiting for feedback as to whether this particular user actually needs Reader for some specific reason, or if we can just eliminate it so they have only Acrobat.

TOPICS
Edit and convert PDFs

Views

805

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Dec 22, 2016 Dec 22, 2016

It's not a bug. When you're zoomed in the zoom box appears in the page panel and if you drag and move it around you'll change the current location on the page. To select the page object itself you need to click outside that box, or zoom out so that the entire page is visible, as you've found. It's not very convenient, but also not a bug.

Votes

Translate

Translate
New Here ,
Dec 19, 2016 Dec 19, 2016

Copy link to clipboard

Copied

I was able to reproduce this, at least in part.

If the entire page is not visible in the right-hand pane, dragging and dropping a thumbnail out does not work *unless* multiple pages are selected.

Either (making the Acrobat window larger) or (changing the zoom) such that the entire page fits in the right pane allows dragging and dropping the thumbnails to work again.

This seems like a bug, yeah?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 22, 2016 Dec 22, 2016

Copy link to clipboard

Copied

Anyone?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 22, 2016 Dec 22, 2016

Copy link to clipboard

Copied

It's not a bug. When you're zoomed in the zoom box appears in the page panel and if you drag and move it around you'll change the current location on the page. To select the page object itself you need to click outside that box, or zoom out so that the entire page is visible, as you've found. It's not very convenient, but also not a bug.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 22, 2016 Dec 22, 2016

Copy link to clipboard

Copied

The old "it's not a bug, it's a feature!" has been communicated to the user.  Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 22, 2016 Dec 22, 2016

Copy link to clipboard

Copied

LATEST

Take a look here for an explanation about how you need to drag a thumbnail when not the whole page is displayed (the article is about duplicating pages, but the same "dragging" rules apply):

Duplicate a Page in Adobe Acrobat - KHKonsulting LLC

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines