connection error when authorization account

[renetteb11860453]

I recently downloaded this eBook from my local library. To view this eBook I had to download Adobe Digital Editions. After I this did, I clicked the eBook, and I was prompted to sign into my Adobe account. I put in all the correct information and received a message stating connection error. My computer is connected to the internet and no matter how many times I try, I can not login. Is there anyway this can be fixed so I can read my eBook?

[davidm8697045]

What was the solution

[renetteb11860453]

I don't know the solution, that's what I'm trying to figure out.

[davidm8697045]

I called HP support and after a lot of effort, problem was solved. I

removed all malware and and corrupted files. I then uninstalled Adobe

digital editions and reinstalled, which enabled me to set that program as

the default program for acsm files(library books). Adobe was no help.

On Thu, Dec 22, 2016 at 8:04 PM, renetteb11860453 <forums_noreply@adobe.com>