Muse CC (2015.2) keeps asking for update

[jonathanh31543207]

Hi,

Obviously I know it's a couple of days until Christmas so you're probably all off on your breaks so this isn't completely urgent but it's been doing this all week, when I open up Muse every time, it is asking me if I want to update or ignore, I imagine it needs to update to 2017 version as 2015.2 is an update from June this year? When I click on update it doesn't do anything and takes straight into the software which still says is 2015.2.

I noticed an older thread from a couple of years ago that suggested they look in their Applications folder as there might be a second installation, well I don't have that, I have only the one that opens.

I have also tried uninstalling the software and re downloading it but I keep getting the 2015.2 version which then I'm looped back into asking for an update that doesn't update...

Any help would be awesome!

Cheers,

Jonathan

[Günter Heißenbüttel]

What does your CC desktop app say? It you install from there, it normally works.

[jonathanh31543207]

Says Adobe Muse CC 2015, that's the one in my dock and the one I use to open Muse but every time I open that one it is taking me to the 'update' screen. My version still says 2015.2 and I know there was a new installation in December so something is not updating properly?

[Günter Heißenbüttel]

Then try this:

• Open the CC Desktop App

• Open the "Apps" tab.

• Scroll to "Muse" and click onto the small gear to the right.

• Choose "Uninstall"

• Afterwards reinstall Muse by use the CC Desktop App again.

[jonathanh31543207]

Well I tried this the other day but it didn't help, so I'll try again...

I've uninstalled using the CC desktop app (on a Mac so it's up in the right hand corner), but on the install tab, the latest installation is 2015.2 - but according to Muse CC new features | Responsive design enhancements  2017 was released on Nov 2nd 2016 - but on installing 2015.2 and opening the app it again tells me I can update but then doesn't update and I get stuck in an infernal loop again...

Hang on a second...

I just checked OS requirements, my Mac is about 4 years old and I never updated my OS past Mavericks, does the 2017 version not run on Mavericks? Is that why version 2017 is not showing in my CC app?

[Günter Heißenbüttel · Accepted solution]

The newest Muse version needs at least Mavericks (macOS10.10): https://helpx.adobe.com/muse/system-requirements.html

[jonathanh31543207]

10.10 I think is Yosemite, I'm on 10.9 which is Mavericks - I should really update anyway but I had issues updating to Mavericks so kind of left it there! I'll try after Christmas and see what happens, thanks for the help though and all the best