Lightroom 6.0 Windows 10 freezes on splash page

[Guest]

Hello everyone,

I purchased Adobe Photoshop Lightroom 6.0 and installed it on my Windows 10 PC.

When starting it up it freezes on the splash page and I can't do anything.

I've tried re-installing, restarting the PC, changing installing location,... without any success

My graphics card is Intel HD Graphics 4000 and the driver is up to date.

Can anyone help me?

Thanks!!

[F. McLion]

First, update to 6.8. Download from here: Install Photoshop Lightroom

If you still face the same issues, deactivate the GPU acceleration: Adobe Lightroom GPU Troubleshooting and FAQ

[Guest]

Thanks for your answer!

Unfortunately, I also tried installing the newest version without success.

I can't deactivate the GPU accerleration because I can't access the settings.

I also tried this:

Manually disable the graphics processor

If you can't launch Lightroom, or Lightroom crashes before you can clear the Use Graphics Processor check box, here's how to manually disable this preference:

1. Navigate to %appdata%\Adobe\Lightroom\Preferences\Lightroom 6 Preferences.agprefs.
2. Open the file Lightroom 6 Preferences.agprefs in TextEdit.
3. Change the line useAutoBahn = true to this line: useAutoBahn = false
4. Save and close the file Lightroom 6 Preferences.agprefs.
5. Launch Lightroom again.

I opened the agprefs file in Notepad and Wordpad but it is empty.

I hope you can help me further.

[F. McLion]

You probably opened the wrong file from the wrong path like: C:\Program Files\Adobe\Adobe Lightroom\Resources\Installer\Preferences\Lightroom 6 Preferences.agprefs

Look at this location: %appdata%\Adobe\Lightroom\Preferences\

i.e.: C:\Users\username\AppData\Roaming\Adobe\Lightroom\Preferences\Lightroom 6 Preferences.agprefs

[Guest]

Thank you!

Sadly the Preferences folder in %appdata%\Adobe\Lightroom\Preferences\ is empty. I enabled "show hidden files and folders" in control panel, no positive result

[F. McLion]

.. hard to believe ..

[Guest]

Indeed, I don't understand. Very weird!

[F. McLion]

I'd say this means your installation is corrupt.

Remove LR, reboot and reinstall again.

[Guest · Accepted solution]

Hi,

Adobe went in remote connection in my PC and they made it work! They installed updates and renamed certain folders/files.

It works!

Thank you for your help