Robohelp 7 Demo won't extract

[Scott_fr_OSAS]

I have downloaded and run AdobeRobohelp7_WWEFGJ.exe on two different XP SP2 machines and a Vista virtual machine. The same problem occurs in the exact same way:

1. The "Extract RoboHelp 7" window opens, with the message "Please wait while the downloaded files are being extracted." The progress bar finishes.
2. An error message appears: "A problem occurred while extracting the archive. Please try downloading the Extract Adobe RoboHelp 7 again."
3. I have re-downloaded it for each failed installation, and nothing has helped.

How do I get past this? Any suggestions? Thanks!

[Peter Grainge]

Welcome to the forum.

Sorry for the slow response but I think it is because we don't have an answer.

Could it be the download is being messed with by a corporate firewall? The file size should be 533954K.

Can you extract it with AV software disabled? You can virus check it first if you are concerned.

[Scott_fr_OSAS]

Ah, the file size I have is 401637. I will try to obtain it away from our corporate firewall, and report back. Thanks for your help!

[Mistress_Kit]

Greetings Peter,

I am having a similar problem to Scott. My error is:

'A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder.'

I have plenty of free space on my drive. The file permissions are fine as far as I can tell. Second time I got this failure, I accepted the default install location so the extractor would set the file permissions.

I've downloaded the file twice. One thing in your message to Scott was you mentioned a file size of 533954. Has this changed since Feb? My file size (both times) is 424331.

Any help would be greatly appreciated before I give myself a concussion from banging my head on my desk. It hasn’t been a good chm day!

-- Kit

[Scott_fr_OSAS]

Sorry, rude of me not to close up the thread.

My particular problem was solved by downloading the file away from our corporate firewall. I never did go back to figure out what exactly the problem was, but the file size Peter quoted was correct at the time.

[Peter Grainge]

I can't add anything to the previous information. Suggest you download somewhere else other than behind your firewall. The file size is wrong so that is the most likely cause.

[Peter Grainge]

Some corporate firewalls strip out "banned" file types so you get a partial download. Not surprisingly, that will not work.