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Download issue

New Here ,
Dec 27, 2016 Dec 27, 2016

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I have purchased LR and I have redeemed the code.  I clicked on "download" and it is still spinning to download after 30 minutes.   I didn't want to click off of this page because I am afraid since I have already redeemed my purchase code.  How can I fix this issue?  Is there a phone number I can call to get help with his too?

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LEGEND ,
Dec 27, 2016 Dec 27, 2016

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If you have used your redemption code, you should have received an actual serial number that you can use for activating the LR 6 license on your computer. Do you have such a serial number? (DO NOT TYPE THE SERIAL NUMBER IN THIS FORUM, PLEASE ANSWER YES OR NO)

If Yes, then you can try downloading again using a different browser, or perhaps by trying this Adobe site: Install Photoshop Lightroom

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New Here ,
Dec 27, 2016 Dec 27, 2016

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Not yet.  I purchased through a retail store.  I have not received the prompt to convert redemption code to serial number yet.  It just keeps spinning as "download" is hi-lighted. 

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LEGEND ,
Dec 27, 2016 Dec 27, 2016

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Use Live Chat

Contact Customer Care

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