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I have purchased LR and I have redeemed the code. I clicked on "download" and it is still spinning to download after 30 minutes. I didn't want to click off of this page because I am afraid since I have already redeemed my purchase code. How can I fix this issue? Is there a phone number I can call to get help with his too?
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If you have used your redemption code, you should have received an actual serial number that you can use for activating the LR 6 license on your computer. Do you have such a serial number? (DO NOT TYPE THE SERIAL NUMBER IN THIS FORUM, PLEASE ANSWER YES OR NO)
If Yes, then you can try downloading again using a different browser, or perhaps by trying this Adobe site: Install Photoshop Lightroom
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Not yet. I purchased through a retail store. I have not received the prompt to convert redemption code to serial number yet. It just keeps spinning as "download" is hi-lighted.
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