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PC crash in moment of starting Adobe After Effects

New Here ,
Dec 27, 2016 Dec 27, 2016

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I download demo version of After Effects. After downloading I'm starting it, and my PC has crashed. Clocks have stopped, cursor hasn't moved. Then I downloaded Adobe Premiere pro, and it crashed my PC too. But Adobe Illustrator, Adobe Flash and Adobe Photoshop were normal. What can I do to fix this problem? I need this programs to make a video until first of January.

Снимок экрана (186).pngHere is the screenshot of my desktop before Windows has crashed.

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Dec 27, 2016 Dec 27, 2016

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Hi andreyk,

What are your computer specs? Which OS?

Which GPU is installed in your machine?

Is there a secondary monitor connected to the computer?


Try launching the apps in Compatibility Mode: How to install or run a program in Compatibility Mode in Windows

Thanks,

Rameez

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Adobe Employee ,
Jan 30, 2017 Jan 30, 2017

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Hi andreyk,

We haven't heard back from you. Did you solve your issue? If so, how? Please let us know.

Thanks,
Kevin

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