My System is crashing when I open a After Effects CC2017 Project

[bobokirk]

I have been happily working in After Effects CC2017 since purchasing the Site a month ago.  Last night everything was working superbly.  This morning my system is crashing when I load up a AE Project.  Was there an update to the software last night, or are there other potential issues I might look into?

Thanks ...

John

[Rameez_Khan]

Hi bobokirk,

What are your computer specs? Which OS?

Is your computer crashing while opening all AE projects or a specific project?

When exactly does the computer crash? Do you get any error message before the crash?

It would be helpful if you can post a video of the issue.

Thanks,

Rameez

[bobokirk]

Time of this report: 12/18/2016, 11:43:05

       Machine name: BOB-PC

   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161007-0600)

           Language: English (Regional Setting: English)

System Manufacturer: ASUS

       System Model: All Series

               BIOS: BIOS Date: 12/10/14 16:59:21 Ver: 05.06.05

          Processor: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz

             Memory: 32768MB RAM

Available OS Memory: 32670MB RAM

          Page File: 5159MB used, 60178MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

---------------

Display Devices

---------------

          Card name: NVIDIA GeForce GTX TITAN Black

       Manufacturer: NVIDIA

          Chip type: GeForce GTX TITAN Black

           DAC type: Integrated RAMDAC

         Device Key: Enum\PCI\VEN_10DE&DEV_100C&SUBSYS_37913842&REV_A1

     Display Memory: 4095 MB

   Dedicated Memory: 3072 MB

      Shared Memory: 1023 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

----------------

It appears to be happening when I am editing in a specific project, in which I am doing scene camera pans while viewing and moving 3D objects in my scene. There is no warning and no message at shutdown.  The system just goes black .... out!

I was editing in the same project most of yesterday, and late into last night, and did not experience any issues at all.

I have tested media-heavy projects in Premiere, and some AE projects with heavy Particle production, and all seems to work fine.

[Rameez_Khan]

If this happens only in a single project, try importing that project into a new one and see if it helps.

Thanks,

Rameez

[bobokirk · Accepted solution]

I had a friend run some system hardware diagnostics, and found that my 750W power supply was woefully inadequate for the 3D objects and particles I'm putting in my scenes now. You might want to recommend that users of CC 2017 products will need not only a lot of system and video memory, but also a good supply of power to those video cards and other components.

With my new 1000W Powe supply, I experiencing very smooth action again.

[Rameez_Khan]

That's interesting!

Thanks for the valuable information. I'll add this to my troubleshooting notes.

Best,

Rameez