keeps crashing .. 2015.8 ( video included )

[benca1981]

My computer was running a little slow and had an older version not the newest version of LR. I had a buddy of mine who is amazing with computers wipe my 1tb hard drive and install a 500GB samsung ssd. So now I have a 500gb ssd as my main drive and my old 1TB drive is a secondary blank drive for me as extra storage. I have a i7 processor with 9gb ram and nvidea graphics card.. I cant remember the actual number but pc is only about 5 years old.. LR was working perfect before the upgrade..everything else on my pc is flawless ....

now to the issue...

Everytime I import photos and then edit one photo .. i go to export.. it exports fine and as soon as I click on the next photo in the filmstrip at the bottom it freezes ( says not responding ) ... another issue is when I go into edit>preferences to disable to gpu I cant even do that.. I click it and it does not uncheck and then second click goes to not responding. ..... all drivers are up to date on the graphics card.. and like I said everything else works perfect except for adobe LR .. i have not tired photoshop cc yet to see if any issues..

last issue .. everytime I export a photo and select all my stuff like 300dpi, my watermark, unique name etc etc .. and then it exports the photo and then crashes.. i have to reopen edit the next photo and then select everything I want again .. file name, dpi, jpeg quality, etc etc..

<iframe width="560" height="315" src="https://www.youtube.com/embed/8kdmbXUR2A0" frameborder="0" allowfullscreen></iframe>

Thoughts????

[Michael J. Hoffman · Accepted solution]

Hi Benca,

You can manually disable the graphics processor bu following these steps:

Manually disable the graphics processor

If you can't launch Lightroom, or Lightroom crashes before you can clear the Use Graphics Processor check box, here's how to manually disable this preference:

1. Navigate to %appdata%\Adobe\Lightroom\Preferences\Lightroom 6 Preferences.agprefs.
2. Open the file Lightroom 6 Preferences.agprefs in TextEdit.
3. Change the line useAutoBahn = true to this line: useAutoBahn = false
4. Save and close the file Lightroom 6 Preferences.agprefs.
5. Launch Lightroom again.

You can find more tips for troubleshooting GPU issues with Lightroom at this link:

Adobe Lightroom GPU Troubleshooting and FAQ

Let us know if this helps.

Mike

[benca1981]

I have been trying to turn it off.. but I can not figure where to change that? Where do I key that in at? or get to that spot?? to actually change from true to false?

[Michael J. Hoffman]

The file to change is:

     %appdata%\Adobe\Lightroom\Preferences\Lightroom 6 Preferences.agprefs.

The placeholder %appdata% Expands to your user Application Data folder, which is typically:

     c:\Users\Yourname\Appdata

This is a hidden folder, so you'll have to set Windows Explorer to show hidden files and folders to see it.

Mike