Lost CC

[grahamf74688745]

  I recently had Creative cloud moved from one hard drive to a larger one (my computer has two hard drives and all down loads were defaulting to the smaller one.)

Sins getting my computer back when I open CC it asks me to try the free trial and wont let me access Photoshop or Lightroom. I tried to re download Ps Lr  but was told the new version would override the old and all my pictures in my catalogue would be lost.

How do I restore my old programs

[John T Smith · Accepted solution]

Adobe programs do not move... you must do a fresh install

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928