Adobe Animated Characters Will Not Open

[violininja1996]

When I open the program, it flashes open for less than a second before closing completely. Please help! Thanks!

[joshuac14335705]

I have the same issue and it is very frustrating. I've only recently installed the After Effects update.

[violininja1996]

does yours still not work?

[joshuac14335705]

Still not happening. I've read all the discussion boards, tried it all - the things I could understand, actually. One board was very technical and I couldn't comprehend it. Still frustrated, I'm afraid.

[oksamurai]

• Do you see the splash screen with the fish?
• Do you see the main grey window appear at all?
• Are you loading up an existing project or is this a fresh install?
• Are you getting any warning or error messages?
• Is this happening with any other Adobe apps or just CH?
• Does signing out and back into the Creative Cloud desktop app help?
• Does an uninstall/reinstall help?

If nothing is helping, can you please post a screenshot of your computer specs?

[joshuac14335705]

I see the splash screen with the fish only for a millisecond then all disappears, even the icon on the doc (I am on a Mac)

I don't see the main grey window.

A fresh launch. I have previously used Character developer but I haven't opened from a project only the application and from After Effects in the file menu.

No error messages.

All other Adobe apps I use - Illustrator, Photoshop, After effects - all work fine.

I've tried signing in and out and restarting several times. Still not working.

I have tried uninstall and reinstall three times. Still nothing.

[oksamurai]

Okay thanks. Could you post your specs please?

You are using the latest, Beta CC? And have After Effects CC 2017 installed?

One other last ditch idea: If the app is trying to load up an old (corrupt? or out of date?) project or something, you could try to find it (usually in your Documents > Adobe folder) and rename or delete the folder to prevent it from loading it.

[Jeff Almasol · Accepted solution]

To get to the app prefs, open a Finder window, hold down the Option key, go to the Go pulldown menu, then choose Library. This opens your user Library folder. Navigate to the Preferences/Adobe/Character Animator folder, and then rename the Beta subfolder to something else.

Another option is to try deleting:

/Users/<user>/Library/Saved Application State/com.adobe.Character Animator.application.savedState

This is also in your user Library folder.

Do let us know if resetting the app prefs or that .savedState folder helps. Thanks.

[joshuac14335705]

Dear helpful people, it now works! I deleted the other files I had in the folder you have identified above (i.e Preview 4) and also emptied my trash can. The folder now only has Beta in it.

[joshuac14335705]

Thank you! Thank you!