Photoshop CC 2017 crashes at start up

[kparmer]

I recently had to reinstall Windows 10 and download the Adobe Creative suite software. All of them work, though Photoshop crashes upon starting up. I have uninstalled and reinstalled; updated the graphics card driver; still crashing. I even went back to an older version of my graphics driver and still no luck. Any suggestions?

[kparmer]

[gener7 · Accepted solution]

1. Please, start Command Prompt as an administrator by right-clicking it and select Run as administrator.

2. Enter this command to reset the network adapter (end with the Enter key):

netsh winsock reset

3. Restart the computer.

4. Please, delete these two files:

C:\WINDOWS\system32\LavasoftTcpService64.dll

C:\WINDOWS\SysWOW64\LavasoftTcpService.dll (only for 64-bit Windows)

[kparmer]

That was the issue! Thanks so much!  KP

[gener7]

kparmer wrote:

That was the issue! Thanks so much! KP

Glad to know that fixed it.

Gene

[jbm007]

See also

Photoshop crashes with Lavasoft Chrome extension installed

[gener7]

jbm007 wrote:

See also

Photoshop crashes with Lavasoft Chrome extension installed

I did use that link and users came back and told me the Lavasoft link is a support page with no clear direction to the uninstall instructions.

The reason most won't find it in Windows Add/Remove programs is that it is listed as "Web Companion" and it would be expected to be under a Lavasoft entry.

I just went with a procedure to disable the crashing modules.

Gene

[jbm007]

Ok

Since I was the one who found the issue I will stick with your suggestion.

Good point.