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Hey, I just updated Photoshop yesterday and now it crashes upon launch. I uninstalled and reinstalled and it's still not working. Lightroom runs fine.
I'm running windows 10
NVIDIA GTX 970
AMD Phenom II X4 965
LavasoftTCPService, that's the problem.
Ok, go to Windows Add/Remove Programs, look for "Web Companion". Uninstall it. Restart your PC and see if that fixes it.
I'll wait.
Gene
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I have a feeling it's the Lavasoft web companion. It's been crashing CC 2017 as of late, but it could be a graphics driver.
Can you look at the Event Viewer and tell us what the "Faulting Module" is?
1. Go to the Start Screen.
2. Type in Event Viewer.
3. This will bring up the Event Viewer box. Click to open the Event Viewer.
4. In the left pane, expand Windows Logs.
5. Click on Application and System log. Highlight the first event in the log and use your arrow keys to scroll down. Most of your event will be in formation. You may see Yellow Warnings or Red Errors. If you see a red error, you can double click on it to bring it up and copy the contents to a document.
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Is this it? I just tried running Photoshop and this was the latest error.
Log Name: Application
Source: ESENT
Date: 1/1/2017 11:28:04 PM
Event ID: 454
Task Category: Logging/Recovery
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
DllHost (14516) Microsoft.Windows.Cortana_cw5n1h2txyewy_NOEDP_LEGACY_IDB: Database recovery/restore failed with unexpected error -530.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ESENT" />
<EventID Qualifiers="0">454</EventID>
<Level>2</Level>
<Task>3</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-01-02T03:28:04.391280100Z" />
<EventRecordID>7125</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>DllHost</Data>
<Data>14516</Data>
<Data>Microsoft.Windows.Cortana_cw5n1h2txyewy_NOEDP_LEGACY_IDB: </Data>
<Data>-530</Data>
</EventData>
</Event>
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You would want Photoshop's crash report, not ESENT
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This was an info one.
Log Name: Application
Source: Windows Error Reporting
Date: 1/1/2017 11:29:20 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer:
Description:
Fault bucket 120659045043, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Photoshop.exe
P2: 18.0.1.29
P3: 583e911d
P4: LavasoftTcpService64.dll
P5: 2.3.4.7
P6: 555dc671
P7: c0000095
P8: 0000000000008902
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER79F6.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_6299563df7b29e90a8ee939857ba19b35fe9_f62b9bbd_0ba38252
Analysis symbol:
Rechecking for solution: 0
Report Id: 89a0dc5f-596a-4a44-82bb-1d9cc9f29d60
Report Status: 1
Hashed bucket: 0c5ed272dc2581c42f39e737c5355ae1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-01-02T03:29:20.149486700Z" />
<EventRecordID>7127</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>120659045043</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Photoshop.exe</Data>
<Data>18.0.1.29</Data>
<Data>583e911d</Data>
<Data>LavasoftTcpService64.dll</Data>
<Data>2.3.4.7</Data>
<Data>555dc671</Data>
<Data>c0000095</Data>
<Data>0000000000008902</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER79F6.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_6299563df7b29e90a8ee939857ba19b35fe9_f62b9bbd_0ba38252</Data>
<Data>
</Data>
<Data>0</Data>
<Data>89a0dc5f-596a-4a44-82bb-1d9cc9f29d60</Data>
<Data>1</Data>
<Data>0c5ed272dc2581c42f39e737c5355ae1</Data>
</EventData>
</Event>
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LavasoftTCPService, that's the problem.
Ok, go to Windows Add/Remove Programs, look for "Web Companion". Uninstall it. Restart your PC and see if that fixes it.
I'll wait.
Gene
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It worked!! Thank you so much!! That app was using a bunch of data on me as well so I had killed it but it needed to be removed!
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Now I know of an easy way to deal with this. Because a Lavasoft dll is what is causing the crash, people are looking for a program named Lavasoft, but they leave their name out of it and call it "web companion".
Gene
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Hello I have this problem too but I don't have lavasofttcpservice