6 people found this helpful
try resetting your preferences - you do this upon launch, no need to go into the preferences
if you can't then go to \Users\[user_name]\AppData\Roaming\Adobe\After Effects\[version]
and delete the preferences file
now launch Ae again
Are you sure, this is a solution? I normally don't "Try to...". And in this case I have serious doubts as the link gives a hint to a support from Oct. 2013.
Is this error known?
I have seen this error in a couple of threads:
the link I sent you is solid. any advice that is given here should be taken with discretion we are only users trying to help based on our experience.
if you want guarantees you can try contacting costumer support but they too can't vouch for anything. the only guarantee right now for you is that if you don't do anything, your software won't work properly.
Thanks for the effort.
After trying it for several times (intended to screenschot the error messages), it works again.
It didn't recognize cuda then, but after grafikcard update, that was ok too.
However, still the paths for the projects are scrambled somehow, but at least it seems I can work now.
(btw: ctrl alt shift did not work)
Now I have a problem with premiere... ARGH
I knew you could do it
still the paths for the projects are scrambled somehow,
how so? screenshot would be helpful
btw: ctrl alt shift did not work
on windows it requires a certain magic touch to work. deleting the preferences file does the same thing
Now I have a problem with premiere... ARGH
I have faith in you. you will figure it out
9 people found this helpful
Hi. I had the same problem, but I manage to find something.
I use a pair of bluetooth headphones, which I connect using a bluetooth usb adaptor. I changed my audio hardware choice to the bluetooth headset, worked on my project, then closed it and starting using a speaker set, that I also use. I opened AE and tried to click on preferences, but it crashed everytime. Tried to del preferences, but this didn't work either. It crashed every time.
I then remembered about my bluetooth headsets. Turned them on and connected them to my pc by bluetooth. I opened AE and when I clicked on preferences it didn't crash. I changed my audio hardware to my speakers and restarted AE. Now, it works fine.
I believe that if you have left a wrong audio hardware setting, this prevents preferences from loading.
Hope this helps!
1 person found this helpful
I havre a same problem and this is an exact same situation. It works.
I know editing with bluetooth headphones are not good idea normally but I think Adobe should solve this problem soon.
I don't have a AppData folder and also, the clt+alt+del doesnt work
the Preferences file is here:
- (Windows) \Users\[user_name]\AppData\Roaming\Adobe\After Effects\[version]
- (Mac OS) /Users/[user_name]/Library/Preferences/Adobe/After Effects/[version]
more about this bug is here:
3 people found this helpful
This is spot on. It's not just bluetooth headphones that cause it however. If the audio hardware that is specified in preferences is not available when you try to go into preferences, AE crashes. This is a major issue new to this version and needs to fixed immediately.
Same thing happening to me, when audio jack is unplugged and go to preference. ae crashes, damn.. hope this problem will solve in next update
2 people found this helpful
Delete all of the following files (Widows/Users/[user_name]/AppData/Roaming/Adobe/After Effects/[version]):
Adobe After Effects xx Préfs
Adobe After Effects xx Préfs-indep-composition
Adobe After Effects xx Préfs-indep-general
Adobe After Effects xx Préfs-indep-output
Adobe After Effects xx Préfs-indep-render
Adobe After Effects xx Préfs-paint
Adobe After Effects xx Préfs-text
Adobe After Effects xx Win fr_FR Raccourcis
It's works for me
Same issue here with crashing upon opening preferences, on a Mac with OS X 10.10.5. In my case resetting the preferences worked:
- Press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.
This is exactly correct. Not just Bluetooth audio either. I have my laptop hooked up to a Dock that has its own audio jack. Designating the dock's audio output does the same thing.
didn't work for me... however this did -
Deleting all the text documents in your version of AE found