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Customer preset not loading correctly

New Here ,
Dec 30, 2016 Dec 30, 2016

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I've been using the same preset when I start a new project (650px X914px). I save my work and upload these images in marketo for email marketing. Today when I designed my image in the preset, I saved it as a JPEG and there's white space at the bottom... it's as if the preset did not load correctly and now I have a bunch of blank space at the bottom.

I tried starting my project over using the same preset and I get the same result. Help please!

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Adobe
Community Expert ,
Jan 02, 2017 Jan 02, 2017

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What are the jpg’s actual dimensions? (Image > Image Size)

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