Photoshop CC 2017 crashes when opened

[camilled79350186]

Hello,

since I installed the new Photoshop Version I can't open it anymore.

I already looked through similar entries which describe the same problem but the difference is that the file that some people simply rename, isn't the file that is adressed in the crash log! 😕

Name der fehlerhaften Anwendung: Photoshop.exe, Version: 18.0.1.29, Zeitstempel: 0x583e911d

Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000

Ausnahmecode: 0xc0000095

Fehleroffset: 0x0000022b135fae52

ID des fehlerhaften Prozesses: 0x1678

Startzeit der fehlerhaften Anwendung: 0x01d265e7e1e9dcf2

Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Pfad des fehlerhaften Moduls: unknown

Berichtskennung: ea166da8-6d4d-4702-8ad4-5377c0fe4a4a

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

I'm sorry the log isn't in english 😕

I use Windows 10.

Thanks!

[camilled79350186]

I also found this Windows Error Report:

Fehlerbucket 120659433271, Typ 4

Ereignisname: APPCRASH

Antwort: Nicht verfügbar

CAB-Datei-ID: 0

Problemsignatur:

P1: Photoshop.exe

P2: 18.0.1.29

P3: 583e911d

P4: StackHash_7047

P5: 0.0.0.0

P6: 00000000

P7: c0000095

P8: PCH_DE

P9:

P10:

Angefügte Dateien:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9112.tmp.WERInternalMetadata.xml

Diese Dateien befinden sich möglicherweise hier:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_d6c4a89ce9844f94862452e2efe71b1f5a484d_f62b9bbd_2812a9bb

Analysesymbol:

Es wird erneut nach einer Lösung gesucht: 0

Berichts-ID: ea166da8-6d4d-4702-8ad4-5377c0fe4a4a

Berichtstatus: 0

Bucket mit Hash: 51acd6760459a349263028b7c6214702

[Nancy OShea · Accepted solution]

Lavasoft's Ad-Ware is a known conflict with Adobe products.  Uninstalling Lavasoft and all related DLL files fixes the problem.   See link below for details.

Photoshop crashes with Lavasoft Chrome extension installed

[riccardot17992366]

I have the same problem.

This is the error report:

Bucket errato 120659045043, tipo 4

Nome evento: APPCRASH

Risposta: Non disponibile

ID CAB: 0

Firma problema:

P1: Photoshop.exe

P2: 18.0.1.29

P3: 583e911d

P4: LavasoftTcpService64.dll

P5: 2.3.4.7

P6: 555dc671

P7: c0000095

P8: 0000000000008902

P9:

P10:

File allegati:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCDBD.tmp.WERInternalMetadata.xml

I file potrebbero essere disponibili qui:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_6299563df7b29e90a8ee939857ba19b35fe9_f62b9bbd_3bd5e22f

Simbolo analisi:

Nuova ricerca di soluzioni: 0

ID rapporto: 79af6b8f-be75-4c02-9621-265b9b5245bf

Stato rapporto: 0

Bucket con hash: 0c5ed272dc2581c42f39e737c5355ae1

[Nancy OShea]

<P4: LavasoftTcpService64.dll>

Lavasoft is the culprit.  Remove Lavasoft & its related DLL files. 

Nancy

[camilled79350186]

The problem is that I don't even have a LavaSoft file that I can remove. That is what I was trying to say....

The crash log says that the file that causes the problem is unknown.

But thanks for the effort

[camilled79350186]

Now I have a different crash log:

Name der fehlerhaften Anwendung: Photoshop.exe, Version: 18.0.1.29, Zeitstempel: 0x583e911d

Name des fehlerhaften Moduls: Liquify.8bf_unloaded, Version: 18.0.1.1, Zeitstempel: 0x583e8ad1

Ausnahmecode: 0xc0000095

Fehleroffset: 0x00000000000dae52

ID des fehlerhaften Prozesses: 0x3154

Startzeit der fehlerhaften Anwendung: 0x01d26687eb9846f4

Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Pfad des fehlerhaften Moduls: Liquify.8bf

Berichtskennung: 6d0ac1c8-6e9b-47fa-b3e1-72f0f40e100b

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

[jbm007]

You do and don't know it.

Do a file search for: LavasoftTcpService64.dll