Branching to a new discussion.
Danbpc I am sorry you are facing difficulties updating your credit card details. These type of interactions do need to be handled in a one to one environment as opposed to public forum accessible to anyone with an Internet connection. You indicated that you have spoken with a member of our support team. Do you have a case number from your interaction that I can reference?
Do you have a case number from your interaction that I can reference?
NO! What is that an why was I not provided one when I contacted billing
I have contacted support VIA Chat 2x and do not have any records that it
became an official problem. I have Chat logs though. This is the
And if you do not want users to post issues like this in an open forum
make the process work better.
Brookline Print Center
Jeff - This is the message I'm getting.
So then I go to the support area and when I cant find te solution, I want to Chat or speak to someone only to get this:
How can one possibly get a Case number when you cant interact with a human being? And assuming that you did have a case number, where the hell do you send it? Its impossible to actually make contact with ADOBE.
I agree with Daniel - If this is not the appropriate place to vent, Make it work! or make the Chat / Phone accessible.
Can someone please contact me? I need to pay this account ASAP.
Peter it is likely your current web browsers security settings, installed plug-ins, or extensions are blocking you from reaching chat support. If you are unable to reach a member of our support team at Contact Customer Care then I would recommend using an alternate web browser, smart phone, or tablet.