Completed trial of Adobe Draw on iPad Pro and Illustrator CC on MBP. Signed up under different Adobe ID. How to access shared files created during trial on iPad Pro?

[heatherlmartin]

Hi,

I have been using Adobe Draw on my iPad Pro seamlessly with Adobe Illustrator on my MacBook Pro all week. When the trial period was over, I signed up for Adobe CC under a different Adobe ID and now I can't access my shared files. I called Adobe phone support but they don't support iPad Pro.

Can someone please advise?

Thank you!

Heather

[Om Nath Jha]

Hi Heather,

Please check the workflow in the link below :

Share Adobe Creative Cloud files, libraries, and more

Regards,

Om

[heather_martinez]

Thanks, unfortunately that didn't work. I was looking to seamlessly share the files (not have to send links). It was working perfectly under a trial but then when I switched to a full subscription my files don't connect. I updated my Adobe ID on both devices but it still doesn't connect.

Adobe doesn't offer phone support for Adobe Draw on the iPad Pro.

Please advise.

Heather

[heather_martinez]

Okay, I figured out that it's not device driven, it's app driven. I was able to align the app with Creative Cloud. Here's the next challenge. Because I have been working from a trial for a week, I can't access any of those files. Anyway to use two Adobe IDs? My personal ID on my personal device, and my work ID on my work computer?

Thanks,

Heather

[Om Nath Jha]

Hi Heather,

In order to share files and other assets between two separate Adobe IDs you can use the Collaborate feature. Please see the link below for complete details :

Collaborate on folders and libraries from Creative Cloud account

Regards,

Om