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InDesign CS6 will not launch with dreaded BEX error for new installs

New Here ,
Jan 04, 2017 Jan 04, 2017

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I have attempted to install CS6 on three different brand new Lenovo i5 laptops (also they are different models).  I have also installed from two different source codes.  Windows is up to date.  As is the video driver and all of the Adobe applications.  I have repaired the C++ Redistributed app.  These are new installs.  They fail with new and old Windows profiles.  Windows does not allow a BEX exception for InDesign, so that common fix does not work.  Everytime I launch InDesign CS6, I get the following error:

Problem signature:

  Problem Event Name: BEX

  Application Name: InDesign.exe

  Application Version: 8.1.0.420

  Application Timestamp: 54aaae3e

  Fault Module Name: Public.dll

  Fault Module Version: 8.1.0.420

  Fault Module Timestamp: 54aaadca

  Exception Offset: 0032070c

  Exception Code: c0000005

  Exception Data: 00000008

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Please help!  I have a graphics department with 35 desktops that I am concerned may go belly up at any time with the same issue.

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New Here ,
Jan 04, 2017 Jan 04, 2017

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Also these are Win 7 64-bit computers

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Community Expert ,
Jan 04, 2017 Jan 04, 2017

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You might want to expand on this BEX thing.

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New Here ,
Jan 04, 2017 Jan 04, 2017

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I don't follow.  I have expanded in the message everything that I can think of.  I just gave full permissions to the public.dll file - still does not work. 

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Community Expert ,
Jan 04, 2017 Jan 04, 2017

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You call it the dreaded BEX error as if we all know what it is. We don’t.

Do these users have admin access? If not, at least try that.

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New Here ,
Jan 04, 2017 Jan 04, 2017

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BEX refers to Buffer Overflow Exception.  That is about all I know about the specific problem.

I see it in a lot of places and have tried all of the potential fixes, as listed above.

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Community Expert ,
Jan 04, 2017 Jan 04, 2017

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Again, do users have admin privileges?

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New Here ,
Jan 05, 2017 Jan 05, 2017

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This does not work for Admins either.

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Community Expert ,
Jan 05, 2017 Jan 05, 2017

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How about trying to run it as an admin? Also, just for giggles, try to run it in XP compatibility mode.

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