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Unable to open password protected pdf

New Here ,
Dec 30, 2016 Dec 30, 2016

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App canot open password protedted pdf ,l know the password but app not opening the pdf

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Adobe Employee ,
Jan 04, 2017 Jan 04, 2017

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Hi Safwan20702,

Could you please let me know if you are able to open other pdf files(without password)?

Have you tried to open other password protected pdf?

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New Here ,
Jan 06, 2017 Jan 06, 2017

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Yes am able to open other pdf file but only password protected files unable to open , i check difrent files

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Adobe Employee ,
Jan 06, 2017 Jan 06, 2017

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Could you please try to open any password protected pdf file on desktop version of Reader and see if you are able to open it.

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New Here ,
Jan 06, 2017 Jan 06, 2017

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Yes am able to open in desktop and in IOS virsion

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Adobe Employee ,
Feb 13, 2017 Feb 13, 2017

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Hi Safwan20702,

I am sorry for the delay in response.

I have sent you a private message regarding the issue, please respond to the message.

Thank You,

Shivam

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New Here ,
Oct 19, 2019 Oct 19, 2019

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Hi Support, 

 

I am unable to open any password protected pdf files, but able to open pdf files that are not password protected. Password input field is not accepting the password and its blank even after typing correct password.

 

Please help. 

 

Pavan

 

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Community Expert ,
Oct 25, 2019 Oct 25, 2019

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Hi,

 

Have you checked if you are able to unlock premium features?

 

See here:

 

https://helpx.adobe.com/acrobat/mobile-app-faq.html 

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