InDesign freezes (mouse disappears) and I have to hard reboot

[IowaMedicalSociety]

HELP! I'm on Windows 7 professional using CC 2017. Indesign will freeze up when I make changes to my documentS. There is no particular action that I can see in common (editing text, drawing a rectangle box) It just randomly stops and the mouse disappears. I can't use keyboard commands or get out of the program without shutting down the computer completely and restarting.

[John T Smith · Accepted solution]

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

[kglad]

[moved from Adobe Creative Cloud to InDesign]