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GPU for iMac OS10.11.6 to run PS & LR

New Here ,
Jan 04, 2017 Jan 04, 2017

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Hi, I was told by Adobe support that I need a new graphics processor to remedy my issue in Lightroom (panels blacking out intermittently).   About this Mac states my iMac from late 2015.  It's using an Intel HD Graphics 6000.  Adobe troubleshooting info page states: If your graphics card was released after May 2013, you can assume that the card will work with Photoshop. Follow the troubleshooting steps below.

So if my computer release date is late 2015, I wonder why the graphics card isn't compatible?

Any insights greatly appreciated.

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correct answers 1 Correct answer

Adobe Employee , Feb 01, 2017 Feb 01, 2017

Hi Karengd,

This issue that you are facing with Lightroom panels going black is a known issue, please add your vote: Lightroom 2015.7/8: Panels and filmstrip black when switching to Develop macOS Sierra | Photoshop Family Customer Commun…

Regards

Tanuj Sandal

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Community Expert ,
Jan 04, 2017 Jan 04, 2017

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Here's a thread for Lightroom's GPU features GPU notes for Lightroom CC (2015)

You could ask there unless you are having problems with Photoshop CC.

Gene

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Mentor ,
Jan 04, 2017 Jan 04, 2017

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Hi

I would check with Apple. As I recall, many of these iMac's had a graphic card defaults.

(Too much Chinese kids sleeping on the production lines)

Go to your Apple store before your warranty is off.  My 2¢.

Pierre

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Adobe Employee ,
Feb 01, 2017 Feb 01, 2017

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Hi Karengd,

This issue that you are facing with Lightroom panels going black is a known issue, please add your vote: Lightroom 2015.7/8: Panels and filmstrip black when switching to Develop macOS Sierra | Photoshop Fa...

Regards

Tanuj Sandal

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