Adobe 6.8 Issue -- upgrade from version 6 failure

[michaelh5573526]

I upgraded from Lightroom 5 to 6 so I could work with raw files for my new OM-D EM-1 Mark II.  After paying the $80.00 and downloading the file, the program installed with no problems, but then when I attempted to update to 6.8 I received the following message: "The program can't start because api-ms-win-crt-runtime-/1-1-dll is missing from your computer.  Try reinstalling the program to fix this problem."  How am I supposed to do this, exactly, and why did this happen from just upgrading from version 6 to 6.8?  Adobe either needs to fix this issue, or refund my money.  This is very frustrating, and very poor customer service.

[99jon · Accepted solution]

You may need to update a microsoft component. See if this link helps:

Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

[michaelh5573526]

Yes, that was the issue.  Thank you very much for the assist.

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Wednesday, January 4, 2017, 1:53 AM -0800 from 99jon <forums_noreply@adobe.com>:

>Adobe 6.8 Issue -- upgrade from version 6 failure created by 99jon in Photoshop Lightroom - View the full discussion