Unable to Sync Document to cloud

[smokie1234]

I have searched and cannot find a solution to this.  I am getting the message that it is unable to Sync my .indd document, but no explanation why.  I tried shutting it off and on as suggested.  The really funny part is it seems to be saving the files to the cloud.  Now I have just noticed that in the file name it is showing a red caution sign.

I would just ignore it, but I am afraid it might be correct once.

Thanks for any help

Ron

[smokie1234]

I said document, but it does it with all documents not just this one.

[Steve Werner]

Two things I'd check:

(1) Make sure you're signed into the Creative Cloud desktop app (in the menu bar on Mac, task bar in Windows). Click the "gear" icon > Preferences > General. Sign Out, then Sign In with your Adobe ID.

(2) Also in Preferences, make sure File Syncing is turned on:

[smokie1234 · Accepted solution]

Thank you for the info. This has been going on for quite awhile. I did some further investigation and found that it was only the one file. I thought it was all them, but what was happening it was updating all the files I had open, I guess and just showing the one that there was a problem with every time, no matter which open file I updated.

I tried renaming the file and the problem seems to be gone.

Thanks for the quick response

Ron Fawn