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Have been using LR 6 for more than 6 months. Today after installing PS CC 2017 my LR has stopped opening video files , mp4, mpg, mpeg - it displays the thumbnails in grid view but does not open the play tab to view/capture/trim etc. Installing PS CC 2017 did initially have a problem - it would not start - found a forum topic about "rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll" - forums.adobe.com/thread/2230781 - tried it and it seemed to work. Then after the LR problem appeared PS no longer opens Video frames to Layers - Windows Application logs say there are 3 red errors with dvamarshall.dll libcef.dll and looks like Adobe Spaces Helper.exe --------- What a nightmare - very disappointed and cannot find how to get direct tech support - is there really no direct link to an Adobe employee? Had big problems with LR 5 trial and abandoned it when it could not would not install as a paid for product - reluctantly tried again with LR 6 and was OK but this is now a nightmare - very fed up. Any help available?
Nelson
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Hi Nelson,
Apologies for the inconvenience caused.
Could you please post the exact error messages or screenshots here? Also check that Lr is updated.
Regards,
Akash
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Hi Akash - thanks for a reply .....
I will try to report the exact chronology:
1. Decided to update my oldish PS CS6 13.1.2 x64 to PS CC via a trial - installed via Adobe CC but PS crashed repeatedly after the splash screen showed ..... Scanning Plugins .... Initializing ..... Initializing Panels .... STOP" - displayed this message
On Adobe Forum search I found reference to: .... "rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll" - forums.adobe.com/thread/2230781 - tried it and it seemed to work - I opened a few RW2, tif and jpg files in PS CC and used File ... Import ... Video Frames to Layers and File ... Scripts ... Load Files into Stack - things OK in PS CC
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2. After that using my standalone LR 6.8 it would not open existing catalog video files double clicked in grid view in the Play bar for viewing/frame grab/trim edits and it would not import any new mp4 files - the Synchronise Folder menu shows grey video thumbnails in the import view but just hangs forever and won't load them. What LR is now doing is that it will show the 1st video thumbnail you click in a session moving as a thumbnail view but when double clicked the file only opens as a still image and not as a video and no Play bar ...... clicking on any further video files they don't animate as thumbnails - only the first one selected in a session
This is a screenshot of an import showing both video and image file thumbnails greyed out (only 10% of all my old files now show thumbnails in an import dialog - but they all open in full colour if double clicked ...?)
When I cancel the import action after 10-20 minutes this message appears:
LR is not crashing and I cannot see anything in the Event Viewer - Windows Logs - Application log ...... but obviously something isn't working
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3. After had the LR problem I went back to PS CC and tried to import video frames as layers again and PS CC crashed these are extracts from the Event Viewer log yesterday
Event 1000, Application Error
Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d
Faulting module name: dvamarshal.dll, version: 10.0.0.0, time stamp: 0x572ab73b
Exception code: 0xc0000005
Fault offset: 0x0000000000005f16
Faulting process ID: 0x8f0
Faulting application start time: 0x01d267512820909c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\dvamarshal.dll
Report ID: 45cfdbb5-b0dc-4819-9f0c-f07d07469140
Faulting package full name:
Faulting package-relative application ID:
Event 1001, Windows Error Reporting
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Photoshop.exe
P2: 18.0.1.29
P3: 583e911d
P4: dvamarshal.dll
P5: 10.0.0.0
P6: 572ab73b
P7: c0000005
P8: 0000000000005f16
P9:
P10:
Event 1000, Application Error
Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d
Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0
Exception code: 0xc0000005
Fault offset: 0x0000000002656a65
Faulting process ID: 0x1eb0
Faulting application start time: 0x01d267513404805f
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
Report ID: 84491872-4fb7-4714-9c70-a507035651de
Faulting package full name:
Faulting package-relative application ID:
Event 1000, Application Error
Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d
Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0
Exception code: 0xc0000005
Fault offset: 0x0000000002656a19
Faulting process ID: 0x31d8
Faulting application start time: 0x01d267513409a551
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
Report ID: 369bd42f-bc12-4ea3-a47f-461aa8f6d441
Faulting package full name:
Faulting package-relative application ID:
Event 1001, Windows Error Reporting
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Spaces Helper.exe
P2: 0.0.0.0
P3: 583e8a7d
P4: libcef.dll
P5: 3.2526.1347.0
P6: 572d0cf0
P7: c0000005
P8: 0000000002656a19
P9:
P10:
What happens now is that trying to import video frames as layers this message is displayed:
Can't see anything in the Event log - it just does not work
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Summary
LR 6.8 problem - not opening Play Bar for videos and not importing video or some still images and not showing thumbnails for 90% of existing catalog still images in an import dialog
PS CC problem - not doing a Video Frames to Layers action
Adobe CC shows both applications are up to date
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My PC is a Lenovo Z50 laptop running Win 10 up to date and graphics drivers are up to date
I really hope you can point me in the right direction - these problems are really annoying
Nelson
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Post Script: PS CC System Info
Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099 x64
Number of Launches: 6
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2594 MHz
Built-in memory: 16280 MB
Free memory: 2 MB
Memory available to Photoshop: 14439 MB
Memory used by Photoshop: 70 %
History Thumbnails: Enabled.
Touch Bar: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1440, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="NVIDIA GeForce 840M"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="21.21.13.6909"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce 840M/PCIe/SSE2"
glgpu[0].GLRendererID=4929
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2um"
glgpu[0].GLDriverDate="20160801000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 "
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1629
clgpu[0].CLName="Intel(R) HD Graphics 4400"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="20.19.15.4531"
clgpu[0].CLBandwidth=1.85849e+10
clgpu[0].CLCompute=161.534
clgpu[1].CLPlatformVersion="1.2"
clgpu[1].CLDeviceVersion="1.2 CUDA"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=4096
clgpu[1].CLName="GeForce 840M"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLVendorID=4318
clgpu[1].CLDriverVersion="369.09"
clgpu[1].CLBandwidth=1.32077e+10
clgpu[1].CLCompute=265.142
License Type: Tryout Version
Serial number: Tryout Version
GUIDBucket:
bucket: 40
test: control
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\
Temporary file path: C:\Users\BOONLOM\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
H:\, 238.5G, 222.1G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2016/11/04-01:10:53 79.578171 79.578171
AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOwl.dll Adobe Owl 5.2.11
AdobePDFL.dll PDFL 2016/08/10-16:53:20 79.195992 79.195992
AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263
AdobeSVGAGM.dll AdobeSVGAGM 79.578171 79.578171
AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824
AdobeXMPFiles.dll Adobe XMP Files 2016/09/14-01:09:01 79.159824 79.159824
AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2016/11/04-01:10:53 79.578171 79.578171
ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279
amtlib.dll AMTLib (64 Bit) 10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17) 1.000000
ARE.dll ARE 2016/11/04-01:10:53 79.578171 79.578171
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2016/11/04-01:10:53 79.578171 79.578171
BIBUtils.dll BIBUtils 2016/11/04-01:10:53 79.578171 79.578171
boost_date_time.dll photoshopdva 10.0.0
boost_signals.dll photoshopdva 10.0.0
boost_system.dll photoshopdva 10.0.0
boost_threads.dll photoshopdva 10.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.0.1 2.1.0.1
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2016/11/04-01:10:53 79.578171 79.578171
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 10.0.0
dvacore.dll photoshopdva 10.0.0
dvamarshal.dll photoshopdva 10.0.0
dvamediatypes.dll photoshopdva 10.0.0
dvametadata.dll photoshopdva 10.0.0
dvametadataapi.dll photoshopdva 10.0.0
dvametadataui.dll photoshopdva 10.0.0
dvaplayer.dll photoshopdva 10.0.0
dvatransport.dll photoshopdva 10.0.0
dvaui.dll photoshopdva 10.0.0
dvaunittesting.dll photoshopdva 10.0.0
dynamiclink.dll photoshopdva 10.0.0
ExtendScript.dll ExtendScript 2016/01/26-16:09:33 80.1060872 80.1060872
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 10.0.0.1
JP2KLib.dll JP2KLib 2016/05/26-01:08:58 79.262945 79.262945
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.4.1.60.45263
mediacoreif.dll photoshopdva 10.0.0
MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2017 18.0.1
Plugin.dll Adobe Photoshop CC 2017 18.0.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67
PSArt.dll Adobe Photoshop CC 2017 18.0.1
PSViews.dll Adobe Photoshop CC 2017 18.0.1
SCCore.dll ScCore 2016/01/26-16:09:33 80.1060872 80.1060872
SVGRE.dll SVGRE 79.578171 79.578171
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Accented Edges 18.0.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 18.0.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 18.0.1 - from the file “Filter Gallery.8bf”
Average 18.0.1 (2017.0.1 x001 x003) - from the file “Average.8bf”
Bas Relief 18.0.1 - from the file “Filter Gallery.8bf”
BMP 18.0.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 9.8 - from the file “Camera Raw.8bi”
Camera Raw Filter 9.8 - from the file “Camera Raw.8bi”
Chalk && Charcoal 18.0.1 - from the file “Filter Gallery.8bf”
Charcoal 18.0.1 - from the file “Filter Gallery.8bf”
Chrome 18.0.1 - from the file “Filter Gallery.8bf”
Cineon 18.0.1 (2017.0.1 x001 x003) - from the file “Cineon.8bi”
Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”
Collada 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Color Halftone 18.0.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 18.0.1 - from the file “Filter Gallery.8bf”
CompuServe GIF 18.0.1 - from the file “Standard MultiPlugin.8bf”
Conté Crayon 18.0.1 - from the file “Filter Gallery.8bf”
Craquelure 18.0.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 18.0.1 (2017.0.1 x001 x003) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 18.0.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 18.0.1 - from the file “Filter Gallery.8bf”
Crystallize 18.0.1 - from the file “Standard MultiPlugin.8bf”
Cutout 18.0.1 - from the file “Filter Gallery.8bf”
Dark Strokes 18.0.1 - from the file “Filter Gallery.8bf”
De-Interlace 18.0.1 - from the file “Standard MultiPlugin.8bf”
Dicom 18.0.1 - from the file “Dicom.8bi”
Difference Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”
Diffuse Glow 18.0.1 - from the file “Filter Gallery.8bf”
Displace 18.0.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 18.0.1 - from the file “Filter Gallery.8bf”
DxO ViewPoint 3 3.0.184.0 - from the file “PhotoshopPlugin-filterdvpv364.8bf”
DxO ViewPoint 3 automation 3.0.184.0 - from the file “PhotoshopPlugin-automationdvpv364.8li”
Eazel Acquire 18.0.1 (2017.0.1 x001 x003) - from the file “EazelAcquire.8ba”
Entropy 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”
Extrude 18.0.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “FastCore.8bx”
Fibers 18.0.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 18.0.1 - from the file “Filter Gallery.8bf”
Filter Gallery 18.0.1 - from the file “Filter Gallery.8bf”
Flash 3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Fresco 18.0.1 - from the file “Filter Gallery.8bf”
Glass 18.0.1 - from the file “Filter Gallery.8bf”
Glowing Edges 18.0.1 - from the file “Filter Gallery.8bf”
Google Earth 4 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Grain 18.0.1 - from the file “Filter Gallery.8bf”
Graphic Pen 18.0.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 18.0.1 - from the file “Filter Gallery.8bf”
HDRMergeUI 18.0.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 18.0.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 18.0.1 - from the file “Standard MultiPlugin.8bf”
IGES 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Ink Outlines 18.0.1 - from the file “Filter Gallery.8bf”
JPEG 2000 18.0.1 - from the file “JPEG2000.8bi”
Kurtosis 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Lens Blur 18.0.1 - from the file “Lens Blur.8bf”
Lens Correction 18.0.1 - from the file “Lens Correction.8bf”
Lens Flare 18.0.1 - from the file “Standard MultiPlugin.8bf”
Liquify 18.0.1 - from the file “Liquify.8bf”
Matlab Operation 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”
Maximum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Mean 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Measurement Core 18.0.1 (2017.0.1 x001 x003) - from the file “MeasurementCore.8me”
Median 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Mezzotint 18.0.1 - from the file “Standard MultiPlugin.8bf”
Minimum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
MMXCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “MMXCore.8bx”
Mosaic Tiles 18.0.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 18.0.1 (2017.0.1 x001 x003) - from the file “MultiProcessor Support.8bx”
Neon Glow 18.0.1 - from the file “Filter Gallery.8bf”
Note Paper 18.0.1 - from the file “Filter Gallery.8bf”
NTSC Colors 18.0.1 (2017.0.1 x001 x003) - from the file “NTSC Colors.8bf”
Ocean Ripple 18.0.1 - from the file “Filter Gallery.8bf”
OpenEXR 18.0.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 18.0.1 - from the file “Filter Gallery.8bf”
Palette Knife 18.0.1 - from the file “Filter Gallery.8bf”
Patchwork 18.0.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 18.0.1 - from the file “Standard MultiPlugin.8bf”
PCX 18.0.1 (2017.0.1 x001 x003) - from the file “PCX.8bi”
Photocopy 18.0.1 - from the file “Filter Gallery.8bf”
Photoshop 3D Engine 18.0.1 (2017.0.1 x001 x003) - from the file “Photoshop3DEngine.8bi”
Photoshop Touch 14.0 - from the file “PSDX.8bi”
Picture Package Filter 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”
Pinch 18.0.1 - from the file “Standard MultiPlugin.8bf”
Pixar 18.0.1 (2017.0.1 x001 x003) - from the file “Pixar.8bi”
Plaster 18.0.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 18.0.1 - from the file “Filter Gallery.8bf”
PLY 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
PNG 18.0.1 - from the file “Standard MultiPlugin.8bf”
Pointillize 18.0.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 18.0.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM.8bi”
Poster Edges 18.0.1 - from the file “Filter Gallery.8bf”
PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Radial Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”
Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance.8bi”
Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”
Reticulation 18.0.1 - from the file “Filter Gallery.8bf”
Ripple 18.0.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 18.0.1 - from the file “Filter Gallery.8bf”
Save for Web 18.0.1 - from the file “Save for Web.8be”
ScriptingSupport 18.0.1 - from the file “ScriptingSupport.8li”
Shake Reduction 18.0.1 - from the file “Shake Reduction.8bf”
Shear 18.0.1 - from the file “Standard MultiPlugin.8bf”
Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Smart Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 18.0.1 - from the file “Filter Gallery.8bf”
Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize.8bf”
Spaces 18.0.1 - from the file “Spaces.8li”
Spatter 18.0.1 - from the file “Filter Gallery.8bf”
Spherize 18.0.1 - from the file “Standard MultiPlugin.8bf”
Sponge 18.0.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 18.0.1 - from the file “Filter Gallery.8bf”
Stained Glass 18.0.1 - from the file “Filter Gallery.8bf”
Stamp 18.0.1 - from the file “Filter Gallery.8bf”
Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Sumi-e 18.0.1 - from the file “Filter Gallery.8bf”
Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Targa 18.0.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 18.0.1 - from the file “Filter Gallery.8bf”
Tiles 18.0.1 - from the file “Standard MultiPlugin.8bf”
Topaz DeNoise 6 10.0 - from the file “tldenoise6ps_x64.8bf”
Torn Edges 18.0.1 - from the file “Filter Gallery.8bf”
Twirl 18.0.1 - from the file “Standard MultiPlugin.8bf”
U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
Underpainting 18.0.1 - from the file “Filter Gallery.8bf”
Vanishing Point 18.0.1 - from the file “VanishingPoint.8bf”
Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
VueScan 1.0.00 - from the file “VueScan.8ba”
Water Paper 18.0.1 - from the file “Filter Gallery.8bf”
Watercolor 18.0.1 - from the file “Filter Gallery.8bf”
Wave 18.0.1 - from the file “Standard MultiPlugin.8bf”
Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport.8li”
Wind 18.0.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP.8bi”
ZigZag 18.0.1 - from the file “Standard MultiPlugin.8bf”
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE
Extensions:
com.adobe.inapp.purchase 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
Recent Files 1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
Libraries 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
New Document 1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html”
Start 1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
com.adobe.experimentation.extension 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
Device Preview 1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”
Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
com.adobe.preview.loader 1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”
TK 1.0.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.TonyKuyper.TK16bit\index.html”
Installed TWAIN devices: NONE
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Now PS CC is sometimes crashing if I try to open a video as an mp4 type - same 3 event red error messages as yesterday and this screen message
This is a real nuisance
Nelson
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Hi Nelson,
Thanks for the detailed information.
For Lightroom:-
Please follow the steps mentioned in https://www.lightroomqueen.com/articles-page/how-do-i-change-my-monitor-profile-to-check-whether-its... and the try importing.
For Photoshop:-
Please update your graphics card drivers from manufacturer's website.
Regards,
Akash
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Hi Akash
OK did that - no change problems exactly same as before
Any further ideas please
Nelson
On Fri, Jan 6, 2017 at 7:00 PM, Akash Sharma <forums_noreply@adobe.com>
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Problems got worse - LR 6.8 stopped working altogether
Decided to delete Adobe CC, Adobe Extension Manager, PS CC 2017 entirely and still LR would not start even after using Ctrl Shift click to clear preferences etc.
So manually deleted LR and re-installed from v6 to ver6.7 to v6.8 testing each one. At least they start and see my photos but no version now Plays video or will Import or Synchronise if videos are in the batch - still have no Play Bar
Trying an Import LR clearly sees the video and still files but they are all greyed out. The Import just hangs forever and when cancelled the following screen messages appear:
Help please !!!
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Have you tried using the Adobe CC Cleaner tool?
Use the Creative Cloud Cleaner Tool to solve installation problems
Bob Frost
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Hi Bob
My understanding is that the CC Cleaner Tool only tidies up hacked or false
entries in the System hosts file - I did eventually try it but it returned
a "No action - no problems found" message after a couple of seconds so it
didn't do much searching in my opinion.
Anyway the good news is I've been going mad trying to get things sorted out
and bought Iolo System Mechanic which found 450 Win Registry errors and
some 3000 other bad links/cookies etc etc. Since most of the Registry
entries were not in plain English I have no idea what the program removed
but things are now working and I'm hoping they will stay working - I also
found some changed entries in the Windows Firewall which I did not make -
they were preventing some of my applications making connections to update
etc - they now seem to be working again - so fingers crossed!
Slightly worrying not to know exactly what caused the problem or exactly
what got fixed but enough that I can get back to work
Thanks for your earlier replies
Nelson
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Hi Akash
I've been going mad trying to get things sorted out and bought Iolo System
Mechanic which found 450 Win Registry errors and some 3000 other bad
links/cookies etc etc. Since most of the Registry entries were not in plain
English I have no idea what the program removed but things are now working
and I'm hoping they will stay working - I also found some changed entries
in the Windows Firewall which I did not make - they were preventing some of
my applications making connections to update etc - they now seem to be
working again - so fingers crossed!
Slightly worrying not to know exactly what caused the problem or exactly
what got fixed but enough that I can get back to work
Thanks for your earlier replies
Nelson
On Fri, Jan 6, 2017 at 11:28 PM, Nelson Zorichak <nelsonzorichak@gmail.com>