InDesign 2017 crashes on creating new document Or opening the existing

[charlesf4519698]

After an update of InDesign 2015 to InDesign 2017 it crashes when I create a new document or open the existing document.

Here is the details from event viewer:

Faulting application name: InDesign.exe, version: 12.0.0.81, time stamp: 0x57f545c7

Faulting module name: VCRUNTIME140.dll, version: 14.0.24210.0, time stamp: 0x575a4cd0

Exception code: 0xc0000005

Fault offset: 0x000000000000c590

Faulting process id: 0x6ffc

Faulting application start time: 0x01d26802a2cb6257

Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2017\InDesign.exe

Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

Report Id: 4c7490c4-6e16-4d12-a621-f43ba0b9cfb4

Faulting package full name:

Faulting package-relative application ID:

Please help.

[SanyamTalwar]

Hi,

Repair the Microsoft Visual C++ Libraries 2015. Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

Regards

Sanyam Talwar

[charlesf4519698]

Hi Sanyam,

Thank you for help but it didn't work. I have the same problem after installing:

Faulting application name: InDesign.exe, version: 12.0.0.81, time stamp: 0x57f545c7

Faulting module name: VCRUNTIME140.dll, version: 14.0.23026.0, time stamp: 0x558ce2ff

Exception code: 0xc0000005

Fault offset: 0x000000000000ca80

Faulting process id: 0x1dc4

Faulting application start time: 0x01d268212e7167ce

Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2017\InDesign.exe

Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

Report Id: 204daff1-6491-44cf-a881-5d51ba99b3de

Faulting package full name:

Faulting package-relative application ID:

I've also tried to reinstall InDesign 2017 but it didn't help. I am using Windows 10.

[Derek Cross]

Try trashing your InDesign preferences:

Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. You must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow).

You may need to do this a couple of times before getting the hang of it! 

[charlesf4519698]

I've cleared preferences multiple time. The preferences got cleared (I know it because now I cannot see my previous opened files) but the problem with crash was not fixed.

I've tried InDesign on Windows 7 with the same version of  VCRUNTIME140.dll and it worked. But I have Windows 10

[SanyamTalwar]

Hi,

Try restarting the system and launch again.

Regards

Sanyam Talwar

[charlesf4519698]

Tried multiple times, Also tried to update Windows, reinstall InDesign completely

[krysdeherrera]

Did you find a solution? I am still having this problem.

[SanyamTalwar]

Hi,

Can you please share the faulty module and faulty application.

Regards

Sanyam Talwar