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Explorer ,
Jan 06, 2017 Jan 06, 2017

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I used PO for several weeks flawlessly.

Now it says my account/subscription is not eligible for PO.

I don't understand.  Surely, Adobe has not decided to charge extra for this service?

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Community Expert , Jan 06, 2017 Jan 06, 2017

Not to my knowledge. What happens if you sign out of your CC account, and then sign back in?

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Community Expert ,
Jan 06, 2017 Jan 06, 2017

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Not to my knowledge. What happens if you sign out of your CC account, and then sign back in?

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Community Expert ,
Jan 06, 2017 Jan 06, 2017

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What do you mean by "it says my account/subscription is not eligible for PO."

Are you getting an actual dialog box that says you're not eligible?

I agree with Barb's suggestion.

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